Kay JewelersReviews of kay.com

I live in Decatur, Al and I purchased a pair of diamond earrings from Kay jewelers and store manager Jessica. During the purchase we discussed getting a custom photo pendant made to match earrings. Estimated price dimensions and style was discussed and I thought order was made. I was told on several occasions product could be made but after several conversations we determined kay couldn't make product and waiting on it the 30 day return period expired. I only got earrings to go with photo pendant and the fact they lead me on caused me to miss period I feel they should honor return even after 30 days and me exchanging for more expensive earrings. Talked to customer care who reached out to Decatur, al store and Jessica the manager says since no money was exchanged and no custom order was placed which also is no fault of mine they wont refund. Earrings never been worn and not best of clarity and relatively overpriced but I paid the extra just to deal with them closer to my home. Integrity goes long way and kay showed none. They were unable to deliver and I was penalized if dealing with kay please make sure every single detailed is discussed because if something goes wrong they will wheedle out on you.

Selected shipping of 3-5 days plus a few processing days, got an estimation of delivery about two weeks later. Over three weeks later has not been processed much less shipped, told it could be two months, customer service has been rude and unhelpful and makes it seem like I am dumb, had to contact three times before an answer. Cannot get a refund until at least two weeks from now for a total process of about six weeks.

Care more about their customers than their commission -OR- at least act like you care about their concerns. My son and I went to the Camp Creek location just yesterday, Sept. 1, 2020. The Assistant Manager who later told us that he is the Store Manager and there's no one above him in the store! He told us that very rudely when we returned to the store to address a problem and requested to speak with the Store Manager. This guy's name is Adrien Howard...or at least, that's the name he gave us. Long story short: My son saw an ad online about a Credit-Line with Progressive Leasing that Kay Jewelers is offering. My son called the store near our home, which is Camp Creek Marketplace in East Point, GA. My son spoke with Adrien Howard about coming into the store and applying, so Mr. Howard told him that they close at 9pm, so come in before that time. My son and I went into the store around 5:30pm and Mr. Howard assisted my son with the application. Once that was completed, my son asked Mr. Howard the total price that he would be paying if he do the '90-Day Same As Cash' payments and Mr. Howard told my son $770.00. However, when we left the store, my son called Progressive Leasing and asked them the same question and they told my son $846.00. My son asked Progressive why he was told one thing at KAY JEWELERS and another thing by PROGRESSIVE, and the Progressive manager said that Kay Jewelerl's Associate didn't include the taxes and they don't know why he didn't. My son felt things were SHADY on the side of KAY JEWELERS and decided to cancel. So, he called Kay Jewelers at Camp Creek Marketplace and spoke with Mr. Howard again, telling him that he would like to Cancel the Credit Line Application and Mr. Howard started boastfully arguing with my son on the phone...telling my son that the error is on Progressive's end and he's been doing his job for so long that he doesn't make mistakes! The conversation got so heated when all my son wanted to do is cancel the application, that my son had to HANGUP THE PHONE IN MR. HOWARD'S FACE! Mr. Howard called back and told my son that in order to cancel he had to come back to the store to do it. At this point, it was 6:45pm, so we drove back to the Camp Creek Marketplace Kay Jewelers from College Park and arrived at 7:05pm. However, the doors were locked and all the jewelry cases were covered up with cloths. The security guard came to the door and said, "We're Closed!" We told him that Mr. Howard just told us to come back to the store. Mr. Howard saw us and came to the door and said that they close at 7pm. We reminded him that earlier that same day, when my son first called to inquire about the Progressive Leasing, that he told my son that they closed at 9pm. AND he also just told my son at 6:45pm to come back to the store if he want to cancel. Mr. Howard denied saying ANY OF THAT! HE STRAIGHT OUT LIED IN OUR FACES! The young lady who was working in the store told me that Mr. Howard is the Assistant Manager, that's when I asked to speak with the Store Manager...but Mr. Howard came back to the locked door with the Security Guard as though we were criminals and said, "I am the Store Manager, and there isn't anyone else you can speak to besides Me!" And he gave us a business card that he wrote his name on it: Adrien Howard. !!!Do you think I should REFER ANYONE TO THIS STORE?" NO, OF COURSE NOT.

I would give them zero stars if I could, I tried to buy a diamond necklace for my wife for our 14 year anniversary, I was told that it was not in stock, that I had to order online. They had two day delivery and our anniversary was seven days away so I ordered it. I have spoken with them three times, last call was an hour long, it is our anniversary today and the necklace hasn't even shipped!!! They told me that if I wanted a refund it would take a couple of weeks, for an order that hasn't even been processed?! This company has gone to hell, I have spent thousands of dollars with them over the last 25 years and will NEVER shop Kay again. No one cares or even tries to help the customer, which is apparent from their reviews, shame on me for not checking first. If the necklace ships soon, I will give it to her for Christmas since our anniversary is over otherwise I'll have to start the month long refund process.

Horrible! I brought grandmas ring to be fixed.. they said they were going to replace the diamond and reenforce the tips holding the other diamonds in... WELL after 3 wears the same diamond fell out and they didn’t guarantee their work and told me the tips would need to be reenforce which is what I paid for the first time! Do not trust them at all! They are scammers and do not stand behind their work and their help was completely rude! Holmdel nj store was the one I visited! Highly disappointed

I ordered an engagement sent May 9th and it was set for two delivery but scheduled to arrive June 22. Given the Covid pandemic, I understood the shipping issue. Fast forward to July 3 and I still have no ring. I am proposing on July 25. I call their customer service and after 20 minutes get someone on and they say it wont ship until mid to late July. I tell them I need it by mid to late July. They offer to do a store transfer after finding the ring at a retail store. I call Fayette Mall and they say they cant do that and if they did I would have to cancel my ring, reorder it through them and wait for shipping which would be at least 3 week process. I call customer service a week after to check on the ring. On hold for 45 minutes and have to hang up before anyone answers the call when my girlfriend gets home from work. I call the next day and stay on hold for 30 minutes before someone answers. Still not shipped. I tell them they need to overnight the ring from the store to me. They say only a supervisor can do that. I ask for a supervisor and they put me on a call list to be called the next day. Next day, no call. I called them and wait on hold for 20 minutes. Finally an answer. I explain what has happened and that a supervisor was supposed to call me and didn't. Get placed back on hold for 45 minutes and then hung up on. I called back and was on hold for 20 minutes again before someone answered and I finally cancelled the order. This representative told me supervisors dont call back until a week after the complaint and it would be three weeks before I was refunded. I ended having to go to a local jewelry store and spending $700 more so I could have a ring. At this point, I'm nearly one week from my planned proposal date (our two year dating anniversary). On July 21 a supervisor calls while I'm working, so I miss the call and he tells me all the issues were from Covid and he is sorry and if there is anything they can do to make things right let me know. Shipping I get but not for 2 months delay. Covid didn't shut down all lines of communication. Covid didnt continue to give me the run around and different answers from different Kay employees. When I tried to call the supervisor back, you wont believe it but I was placed on hold for 45 minutes then disconnected. I finally got on customer care chat and was told "We dont do anything for shipping issues." I told them I would be leaving reviews and contacting BBB and I was told "that's fine, have a good day"

Bought my wife a necklace for her birthday. First it came late. Then when it did arrive the gems were so small you could not even see the color contrast. The picture showed a pendant with nice color detailing gems. What I received could barely be called a gem, more like dust fragments. Last time buying from them. Cutting my card up

Reported me late even though I paid what they told me to pay. Supervisor called me and said he would look into the matter and promised to call me back the next day but he never did.