Kay JewelersReviews of kay.com

I ordered personalized birthstone earring studs that cost over a $100 and when I received them you CANNOT see the personalization on them unless you have a magnifying glass. They are NOTHING as ADVERTISED. Also there is no way to leave a review for the items purchased by customers. The Chat personnel will mislead you through the steps to do so but they are not actuate.

Kay jewelers is one of the worst companies I've ever dealt with. I placed an order two weeks ago with 2-day shipping. It still has not shipped and when I asked customer service when I could expect it they said they have no idea and they would give me an update in another two weeks. Ridiculous! I then just said please cancel as that is just too long to wait for a response, only to be told the order cannot be canceled. So, I have spent almost $600 and have nothing to show for it, they can't tell me why it hasn't shipped, and won't refund the money I've spent on the items that may never come and they have no idea why. Thanks for nothing kays! Never ever shop here. A total ripoff and terrible customer service.

If I could give them no stars I would. I ordered a ring in September at their Grove City, Ohio location and they messed up on the pricing so I canceled it then decided to give them another try on November 30, 2020 at their Tuttle Crossing Mall in Dublin, Ohio and they did it again and messed up the pricing and I asked if they would correct the price and the associate Lance was not helpful at all and said that he could not change the price. Really frustrated and upset because I let them fool me 2 times. Not only did I have to take a whole 30min drive to the mall but was very dissatisfied and I will cancel the order and no longer deal with Kay EVER.

FILING A COMPLAINT ON THE KAY JEWLERS AT THE KING OF PRUSSIA MALL ( 160 N. GULPH RD. ) PA. WENT THER ON 11-15-2020 AND THE STAFF THERE LITERALLY DOES NOTHING !! BARELY GREET CUSTOMERS , EMPLOYESS JUST SITTING AROUND DOING NOTHING , CUSTOMERS COMPLAINING ABOUT BEING NEXT .. THAT STORE LOST MY BUSINESS FOR NOT GREETING ME OR ATTAENDING TO ME. BAD BUSINESS !!!

I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place.

KAY JEWLERS SUCKS. MY HUSBAND SPENT $500 THERE FOR OUT 25TH ANNIVERSARY. I WANTED HIM TO RETURN ONE OF THE ITEMS AND THEY WOULDNT RETURN IT BECASUE IT WAS ON THE 30TH DAY OF THE PURCHASE. HE THEN ASKED THEM TO FIX 2 CHEAP ANKLE BRACLETS AND THEY WANTED TO CHARGE HIM $70.00. ALL THEY NEED TO DO WAS HOOK TWO LOOPS TOGETHER. WE WILL NEVER WASTE OUR MONEY THERE AGAIN.....

I will be canceling this my order. I order a ring for my 15 year wedding anniversary. I clearly remember selecting the$30 option for over night to Kay Jewelers store closest location since purchased online. I can escalated to a manager advise I would pay more I just needed to ring. Which I PAID IN FULL FOR AND SHIPPING!!! They told me can not ship item any fast and will go out 11/09/2020... How is it you can ship any faster. This is pooooorr customer service and again I offered to pay what ever for the expedited process. I will go to Jared’s instead. This makes no sense and when I am will to pay more if need be and you have till what a week to send it and pay $30. I will be reviewing on all social media sites. First and last time!!!! You can take the $1k+ payment but not expedite the shipping??

I am pleased with Kay Jeweler. Great customer service and fast shipping.Updates on my package ... Thanks Kay Jewelers..