Kay JewelersReviews of kay.com

I'd give them negative stars if I could. They lie about quality, and talk about how gullible customers are. They push garbage diamonds like they're something special and hard to get, their chocolate diamonds are a joke, totally overrated and overpriced. Buy from an online source without all the overhead. You'll save a ton of money and hassle. Did I mention they have sneaky ways to avoid honoring warranties?

Bought Rolex watch in may for $9500 however bill received on credit card statement $10,500 ok all lies , now i took this watch to be appraised and the watch is worth $4000 total scam . Stay away from Kay sawgrass mall and nobody answer all lies all lies i was robbed and had reported their business practices to attorney general.

Do not buy bracelets here. It is not worth the money. It's been months since I bought two bracelets and, not long it broke. Also, the staff here is disrespectful. These people and the product sucks.

Have bought over $20,000 from this company. No more. After less than a year 2 bracelets broke, they charged wa 225.00 to fix. They do not stand by their product. Will never shop with Kay's again.

What a nightmare experience we’ve had with Kay jewelry. The store in Columbiana Center, Columbia, SC, the sales person was absolutely rude we asked to see a manager and she said oh I am the manager. Stop do not buy anything from them we’re still waiting a month later to get our refund that we paid for in cash.

My fiancé gave me a beautiful engagement ring from Kay's. He put the ring on my finger 10/20/21 6pm the next morning a diamond was missing from the crown of my ring.The ring didnt stay on my finger barely 12 hours without poor craftsmanship and poor quality showing on the ring making a happy occasion blemished. Now they are saying it will take possibly 6-8 weeks for the insurance to replace the stone.SHAME ON YOU KAYS !! You are asking way to much money for your jewelry to have such low quality and poor craftman ship. I will not be shopping for anymore jewelry from them. This is not the first let down I've had from this company.Lesson learned this time.Do yourself a favor people ,find yourself a better quality jewelry store.

make a long story short sales person tried to sale me the ring i did not try on which she said the ring was over two thousand on sale for 899. plus 299 insurance. when got to register and everything was rang up i said i wanted to wear the ring which was totally different. she tried to sale me another ring because she did not see the first ring. i told her i wanted the ring i tried on and like very much which had diamonds on top and on both side was diamonds with no splits. She was doing too much kept moving around moving rings going up front but i knew what the ring looked like i tried on. The manger had nothing to say at all just looking. this was at the outlet store national harbor Oxon hill Md. she had the nerve to tell me she was a Christian and did not switch rings. ok i told her what happen to the ring i tried on? i heard her tell one of the clerk when she was ringing up my order that she read the price wrong. I did not know what she was talking about. why did she ask me did i like another ring and this one or that one. i felt humiliated and never will i go back except to get my own ring back who i let them keep to send out to fix. i will go back today which is 10/19/2021 to get it back. i do not want nothing. Its is shame. Maybe because i am black.

KAYS JEWELERS CHEAP MATERIALS/ BAD SERVICE! DON'T BUY ANY ENGAGEMENT RING OR WEDDING BANDS FROM THEM CHEAP MATERIALS THAT COME FROM OVER SEAS! I just wanna inform others of the very bad quality and experience I had with them! My fiance originally had purchased a 1 ct diamond engagement ring through Kay jewelers we wanted to do a custom to make it special for me. It started off with the original 1ct diamond to be taken out of the band and put with 2 half CT diamond earings to be put along the side of a new band with .25 CT on side of band as well. Mike located with the kays jewelers of Strongsville in ohio was the store manager at that time, and helped make this custom for us. The custom took 3months after being told it would only take 3 weeks. I got the ring it look great loved it until the cheap materials they bought from India broke 2 of my prongs that on the side holds my half CT diamond fell out and was lost. When I was taking my ring back Strongsville mall Mike the store manager started to say my prongs looked like I had cut my own diamond out, and then proceeded to ask about my 1ct diamond cross necklace that I purchased through zales if he could test it with the diamond tester. I was so upset about how he had treated me I called my fiance and began to cry Once the ring was in after 2 months of them fixing it my fiance came with me and was going to ask why I was treated so badly. Once Mike the store manager seen us coming through the mall he went and sat in the back and wouldn't talk to us about that situation. When we finally gotten the ring it was so badly fixed my prongs where different sizes that held my diamonds in place.The diamond that had fell out didn't even match the size or shape of my previous diamond didn't even sit in the mount. After only 3 weeks of having it the other prong broke on the completely opposite side of the ring. So I took it back to be replaced once again. So now it's been 2months without my ring! My wedding is in two weeks and they still don't even have my band so basically the day where is supposed to be most rememberable is and will be the saddest day due to not having my wedding ring in time for my wedding thanks alot kays jewelers! P.s they won't Even try to compensate me for not having my ring in time for my wedding, plus I've wore this ring 3 months out of 10 months and I've almost paid the account off already. Crystal H