Kay JewelersReviews of kay.com

We ordered a new setting for our 25 year anniversary ring in November. They ordered the wrong one, and we have been dealing with this since December. It has been returned twice. We have spoken to multiple people at the store, on the phone, and online. We finally got the ring last week, and it is still not correct. Now the super thin band is cracked. We refused to make another payment until it was corrected- now we are receiving late fees on an incorrect, broken ring. No one can help us.

Absolutely disgusting customer service. My boyfriend bought me a beautiful necklace for Christmas. The chain came with a tangle in it and already felt cheap for what the price was. I didn’t complain because it was a beautiful gift and I wore it anyways. It’s my birthday today, and the chain has already snapped. I took great care of and there is no reason that in these few short months it has already broken. I contacted support because that’s a simple thing that you would think they could easily replace. But no they force you to drive to your local store in which I am not able to do right now. He said it’s because they need to inspect and investigate??? I am a criminal because their cheap chain broke? Since I can’t drive out there he said do a virtual meeting otherwise oh well! Like what???? Absolutely ridiculous and they will never get my business again. What a ripoff you spend so much money for a necklace with a chain that will not stay together for 4 months.

7132346858 company lineLooks very cheap, go somewhere else! I ordered a ring off the advertisement on Facebook they had its cheap not the ring I ordered and can’t get anyone to respond to me on returning i contacted the customer service Helpful, solved my problem easily!

I purchased a wedding band using a valentines day discount. My order was cancelled because they did not have the size I ordered in inventory. However the order was on a RESIZEABLE ring. When I called to reorder the ring and asked for resizing it was the day after valentines and they would not honor the discount. Terrible customer service! Totally unwilling to work with me. Almost like they scammed me with the whole "discount" thing. 0/10! Do not recommend Kay ever.

I had an engagement ring made at kays. $13,000.00 2 years later I went to a few jewelry stores to see value and was told its worth 800.00 can't find the diamond certification so I'm beat. GO TO A REAL JEWELER BUYING FROM KAYS IS LIKE BUYING FROM WALMART!!!!!

DO NOT BUY FROM KAY JEWLERS!! we bought our ring from the novi store and the customer service we have received from the staff has been horrible. They have not gotten us our certification for our ring and it has been 11 months since the purchase. Every time we call and ask they have no news on where its at and can't find it. We have had multiple stones fall out of the ring and have had to send it in 3 times now for stones falling out. Just this last time a stone fell out so we sent it in and they sent it back with a crack in the main diamond so now we have to send it in again and its going to be 1 to 2 months before we get it back. The lack of care from there employees is so disrespectful they do nothing and I mean nothing to help. We have had so many problems with our ring I will never buy from them again. People please save yourself the hassle and do not buy from kay jewelers. Having to send the ring in 3 times in the first 11 months of having it is ridiculous. DO NOT BUY FROM THEM.

I took my ring here to get cleaned and it still has nail polish all over it. Then on top of that my ring is white gold so It has begone to fade. I had it replated it took 5 weeks and came back looking the same and they said thats all they can do. I would never buy anything from them ever again.

I purchased a kids necklace back in December of 2021 for my daughter. Since she is 9 years old, I also purchased a warranty with them. Two weeks later she broke the necklace. Not surprising since their necklaces for kids are extremely flimsy. It almost feels as if they purposely make them that way knowing it will break. I just recently went back to the same exact location I purchased the necklace from to have it fixed. They have no record of the warranty I purchased they tell me. And if I can bring the original receipt. They explain that some changes were made to the system and now they are having problems locating all warranties. Are you kidding me. So I in essence purchased something that will be absolutely useless to me. Then they go on to explain if I can't find the warranty I have to pay for it. So are they going to refund my warranty money I paid them for! I would never recommend Kay Jewellers nor would I ever purchase anything from them ever again. Beyond disappointed! I can just imagine how many other people will be very upset that they so called cannot find their warranty.