Kay JewelersReviews of kay.com

Expedited shipping changes nothing about your delivery date!!! The won't tell u that because expedited is free...even if you need. And they say they will deliver an order quicker than the original planned date. It is a lie! You will get the "there is nothing we can do about it" bs lines. Horrible way of communicating to those who spend their money on your rocks!

So we ordered at $15,000 engagement ring through Kay Jewelers. Once we received the ring it was the wrong size. We ordered a size 5 and they sent a size 7. Not even close to the same size. One would think when you spend this kind of money there would be some quality control. So we call their customer service to get the correct size and we get the run around and refusal to get us a supervisor on the phone. They are telling us we need to now go into a store and return that one and make a new purchase. Absolutely not!!! They made the mistake they can send a new ring and we send the incorrect one back. At this point we are returning the ring and will find a better place to spend $15,000!!!!

Did not get the rings I ordered , not even close to the style

I went in on 07-08 and purchased 2 items, one being a diamond anniversary ring that had to be ordered in my size, and was to arrive on 07-19. The you man who was my salesman was very nice and easy to work with.When the charge was placed a warranty was charged without 1st asking me, I told him I didn't want it and to reverse that charge. Nothing more was said but a sales clerk came over to take over. I assumed that was done, When back home I found the charge was not reversed.So then the following day I went back to the store and the same sales girl said she couldn't take the charge off, mind you a round trip to their store from my home is near 40 miles.I find that to be, as I have worked for Zales Jewelers and that wouldnot be an issue. She had an attitude and said I could cancel if it was that big a deal so I told her to cancel the purchase. Then she told me that couldn't be done till the ring was in.I received a emai the store had the ring on 07-19 but with me working I wasn't able to get in until Sat. 07-23.When I arrived another gal was helping me but had to have he to do the return, now I was told the refund could not be process due to the item was not entered till today as being received and now maybe it could be returned on Monday the 25th. I tried to keep my cool but lost it, it was one excuse after another this purchase was for over $2500.00. I mumbled I'd never buy from here again and said I should of thought 2 before shoping there and other people heard me. I left calmly out the door and when I got to my car which was parked 7 spaces away from their store, she hollered at me to not come back and she would call the police if I did.They made me take the ring even thought I refused so now I'll have to go elseware. Now I have made 2 trips to try to get my money back and 80 miles and wasted gas. All she had to do was to let a person know the process, I only have a 30 return policy and it's running out. PLEASE THINK TWICE AND ASK QUESTIONS BEFORE BUYING AT THIS STORE Just a follow up when I returned the ring to another one of their stores that manager told me the manager at the Queen Creek Az. store could of done a manual refund and not had me come back 2 different times for nothing.Apparently there has been complaints about that manager from others in the past.

I’d give zero stars if I could. I had done the custom Neil Lane create your own ring and it was on sale at 30% off. Someone at Kay’s had told me the sale price was good until 7/24 so we had time to go to the store and do the purchase. We didn’t want to do it online. This information was wrong and the sale was done before that and we missed it. I had reached out to someone in customer care and they told me there was nothing they could do other than give me a 10% off discount. The ring became 20% off so I called and was told I could use the 10% off to get the 30% off I was guaranteed before. I called the Horseheads NY store and the manager told me this was not doable. I called back to customer care and was told what my notes said from my chat and phone call previously today and the notes did not match what I was told. I had asked multiple times if someone could listen to my phone call previously today since it says calls are recorded and was ignored by that request. I was completely denied what I had been told TWICE that the first the 30% off was good for 2 more weeks or that they would make it right by giving me the 10% to add onto the current 20% off. I get that 10% off doesn’t seem like much but it is when your purchasing something over $10K. I’m super disappointed as I no longer want to give them my business yet Neil Lane is not sold anywhere else and this is the ring I’ve wanted for years.

I was very happy (at first) with my wedding band purchased from here. However, a year later when I went in to get in cleaned, I was told that the plan we purchased would no longer be honored. They just changed it and didn’t offer us any compensation or justification. Now I’m trying to decide if I want to return my band and buy from somewhere else, though now I have an emotional attachment to it. It’s a shame. Brandon, the manager, is very rude and unprofessional. Lisa Tate, the regional manager, is also disorganized and unprofessional. Please buy from someone else.

If possible I would give it a -5 star review. Purchased a personalized necklace engraved. Couldn't see the names with a microscope, not at all impressed Beware online shoppers

the sales lady was VERY NICE AND POLITE enjoyed working with her