Kay JewelersReviews of kay.com

Kay is constantly texting me. I have asked them to stop but they keep texting me. I am not interested in their marketing. Now I will never shop there.

I bought a ring from Kay. After the purchase the ring was sent out for sizing. This took almost a month (25 days actually). I finally called today and they said they were just about to call me to say it's finished. Wow! I honestly believe if it wasn't for my call I'd still be waiting for this ring to be sized.

The staff is usually nice but their products are garbage. They are cheaply made and every single thing I've ever purchased from Kay has broken. 2 rings, a bracelet and a Bulova watch for $600 that the hands fell of of and they don't service or warranty. If you're making a costume accessory purchase then they are an ok option, but if you're looking for something to symbolize love or give as a gift, do NOT buy anything from KAY, it will fall apart, and if they fix it out only makes it weaker and more prone to break. Both my husband and my wedding rings have just snapped multiple times and now mine has diamonds falling out. Don't waste your time or money here, you can get just as good of stuff at Walmart.

Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC. From the first day I received outstanding customer service from the Associates and the store manager. I wish they could be bottled and distributed for anyone doing their job everywhere. Thank you to the entire staff of the store for exemplary customer service. You all are Rock Stars Sheena

I went ring shopping at the Kay Jewelers in Westfarms mall in CT with my then fiancé on 4/23/22. We found an engagement and wedding ring she liked, I bought it with the life time warranty, and it was sent out for sizing. Two weeks later it came back in and things seemed to be going well. Shortly there after I found out that my “fiancé” was cheating on me and leaving me for the other guy. I became suicidal and was put in the hospital on 5/25/22 and didn’t get released until 6/8. On 6/9 I went to the store to try to return the rings because I didn’t want to see them and wanted to get my money back. I was told that because it was over 30 days that I couldn’t return them. I was told I could still exchange them but anything I did that for would just be a reminder of what happened. I tried calling corporate to try to see if they could show a little compassion for my situation being that I was not in a state of mind to be thinking about return policies at the time but was given a hard no. I was able to get corporate to agree to allow me to make an exchange for the amount I paid for the rings rather than keeping me on the hook for the remaining 4k$ too, but I have to wait for the manager to return to the store and after what I’ve been through with the company I doubt it’ll go smoothly. If it does go ok, I’ll still be left having to sell whatever it is I get to get rid of the bad memories around it and recoup a fraction of my losses. In short, don’t buy from Kay. They don’t care about you.

I’ve been reading all of the reviews for Kay Jewelers and have to say that I am very terrified about buying from them now. I just purchased 2 items from them online, a Tissot watch and a Le Vian bumble bee 🐝 necklace. I had to contact them because after I ordered I got tracking numbers for both items. However, when I looked at my account online, both orders said they were canceled. They asked if I got cancellation emails and I did not, so the orders were still valid. Very confusing. I was also been approved for $2000.00 in credit, but whenever I try to use it, my sale gets denied. I did not go over my credit limit. Everything they do is extremely contradictory, and confusing which makes me not trust them as a reputable company.

Great service and products. Could use a little better warranty service though, otherwise I'd give it 5 stars

I purchased an engagement ring on the kays.com website on 4-28-22. Order #10000676516257. They sent me a confirmation email that my order was placed. Expected arrival date was 5_3-22. Side note proposing to my girlfriend for her Birthday in 2weeks in Cancun Mexico! On 5-2 the day prior to expected arrival of the ring...I receive an email that my order was canceled!!! I called customer service to see why? The rep told me they over sold this item and there was nothing they could do for me. I asked to speak with a supervisor and she told me that none was available. This was by far the worst experience I've ever had with ANY retailer! I caution anyone buying anything on Kay's website " NOT TOO"!!!! False advertising, over promising, under delivering!!!