Kay JewelersReviews of kay.com

I will never ever take my jewelry back to Kay jewelers for repair not only that they cheap out on the repair and it broke the day after I got it back, but I had to send it off a second time and telling them to replace the piece, that’s broken and not repair it and what happened they repaired it. It was gone for almost a month between both repair times there was no information given or received from the staff at the store. All they did was try to sell me something new I will tell everybody I know to not buy there or have anything repaired there as if they could repair anything if they wanted too ! All they care about is selling you something new they don’t care about what you want ! Pathetic !!!!

Absolutely avoid purchasing anything from here, you will be overcharged, you will buy jewelry under the impression it has purer materials than it contains. At all costs avoid leaving your sentimental things at their shops to clean them as they have some very concerning investigations surrounding them.

Had issues with a rope bracelet continually breaking and being sent out for repair. Wanted the repair shop to deem it not fixable but still came back fixed multiple times. Carrie understood my issue and made a quick phone call to make that happen, so that I was able to put the purchase price of the defective bracelet towards another one. Thank you Carrie.

was overcharged for diaamonds and damaged rings no warranty

I had ANOTHER Great Experience this week at the North Dartmouth, MA location. Today I was greeted by Melanie and Katie with a smile and a big Hello as I was earlier this week. Melanie took the time to treat me like a human being and Not just a credit card. She helped me find a very significant purchase for myself. I hope that she knows that just in a few minutes, she created a special memory for me. People don't sometimes tell people that they appreciate someone and I really do. Thanks Melanie...

My husband bought my engagement and Wedding band from K jewelers in Stroudsburg six weeks after wearing my ring, my ring started to turn yellow my white gold diamond ring became yellow. I took it to the store and was told that is expected and this is why they sent the rings out to be dipped every so often After having the ring dipped according to case I noticed the ring started turning yellow again I was told by the sales associate that I shouldn’t shower sleep or wear my ring to work. I contacted corporate spoke to Jennifer. Who said she would look into it. This lady is yet to contact me back. She asked her pictures I sent her pictures never heard from her again called this lady five days a week no response Emailed Jennifer no response at this point buyers. Beware I would never purchase anything from K ever again and the worst thing is, I have a case Kay’s credit card.

I made a purchase through Rakuten following every step exactly as instructed — no third-party apps, no coupons — and Kay Jewelers denied the cashback with no valid explanation. Rakuten confirmed they earned no commission, so clearly Kay is not honoring their affiliate program. This is dishonest and disrespectful to customers who shop in good faith. I’ve already escalated this to Rakuten, the Maryland Attorney General, and am warning others to avoid Kay’s deceptive practices.

i was in vienna wv and had some great service and found what i was needed. Cara W. was a great help