Kay JewelersReviews of kay.com

I brought my 14K gold Vintage Omega watch to Kay Jewelers to have it cleaned. When I returned to pick it up, they gave me back a 10K Bulova watch that looked very similar — and unfortunately, I didn’t notice the switch right away. It wasn’t until later that I realized my original watch, which held both financial and sentimental value, had been replaced with a cheaper brand. I am shocked and deeply disappointed. I trusted Kay with a valuable item, and instead, I feel that I was deceived. When I contacted the store, but they are closed. This situation feels like theft, and it’s completely unacceptable. I’m now pursuing a formal complaint with Kay’s corporate office, the Better Business Bureau, and local authorities. I’m also writing this review to warn others: do not leave your jewelry with this store without taking detailed photos and getting clear documentation. I hope this issue will be taken seriously by Kay Jewelers, and that steps will be taken to prevent this from happening to someone else.

Negative 100 , I do believe they are doing shady things , my local kay jeweler’s in Temecula just conned me out of my warranty , they say they have no record of my inspection for my brand new wedding ring when I brought it in and I was a little early the lady told me , well she entered my band missing a diamond but failed to record the inspection of my wedding ring , cut to me missing another diamond from my band and another on my wedding ring and they tell me they have no record of me bringing in my ring for inspection, but they do for the band . Yeah because I would be only wearing the band right ? They’re idiots ! I have always made my 6 month inspection always and I was early to that one because the band was missing a diamond by the 4month after purchase so I did inspection early ! and now they have no record makes a lot of sense ! This has happened to someone else I know they tried telling them they have no record of them bringing it in and when they finally found the email suddenly the record appeared! Definitely some shady business , I believe the manager , Amy , didn’t try to help me at all , just referred to the company policy with an attitude. And I’m trying to explain like the day I was there does she want any info No because she doesn’t care to actually look into it ! Bring up the videos ! I was there . I did have my ring inspected . You failed to record it and now I’m stuck with the bill for a ring not even 1 yrs old yet . Scum of the earth never ever purchasing from here I don’t even want the ring anymore if I have to deal with these scammers . Literally tried to help me zero only kept referring to the inspection not being on record. Like yeah she didn’t record it ! Lack of quality control , someone needs to have an internal investigation and see what’s really going on because I have heard of diamond switching with Kay jewelry. They are con artists! Stay away!!!

No way those 5 star reviews are not bot created. This place told me I had to go thru them to resize or my warranty would be void. It's been over a year of me dealing with them and still can't get them to get in touch with me over where to send to be resized. It's been over a year now and my wife still can't where this almost 3 grand ring. If they do this over a ring resized I can only imagine the bigger issues they over look

Returned the item and its been 15 days it was delivered still they didn’t process the refund, terrible service, everytime i contact them they ask me to wait for 7 days

4 Years ago I bought my wife a wedding ring at Kay with the full Warranty I could by for it. I was convinced to buy the warranty as it would cover ANY possible problems we could have. 2 years down the line the Gemstone cracks, and I come to find out I was misled as the warranty only covered diamonds, not any other type of gemstone. Throughout the 2 years after that the band on the ring broke 3 times. Times 2 and 3 I was told the band would be reinforced as to not have this problem again; The band is as thin as it has ever been, and it hasn't been straight since round 1. After round 3 I requested a warranty as the Bright blue Topaz gem was no longer bright blue, in fact it had come back grayer after each time Kay shipped it off to be fixed. It looks like little more than poorly stained glass now. When first beginning this claim I was told they would replace the ring and I would get to keep the original, only to be later told by someone else that is not the case. I was asked to surrender the original, which I cannot as I proposed with said ring, in order to receive the new. I even offered to pay for the new ring at discount and was told No. The resolution I was given was that I take advantage of the stores buy one get on 50% off sale and buy two new at times, (at 25% off each, which is not how the math works), one of which being the replacement ring. So far, I am unsure as to why I bought this warranty as it has only left the ring in worse condition, and the proposed fix was to buy more jewelry. I can see this as little less than a slap in the face of once regular customer a well organized scam. I was misled at multiple moments and lied to. I will never be Shopping at any Kay location again, and I will be making sure as many people as I know are not shopping at any Kay location again. 1 out of 5 stars is 1 too many.

Wanted to thank Elian of the Wind Creek Mall Kay Outlet for his attention and professionalism during our visit. We brought in for repair my wife’s wedding ring missing two diamonds. There’s nothing better than seeing my wife smile and this made her happy when the ring was returned. Just like new. Above and beyond. Thanks again and look forward to doing more business with him in the future. Max

"Lifetime" service for my Seiko watch lasted for less than 17 years. Absolutely refusing to change the battery despite my reciept shoing the extra charge for lifetime battery changes. Also, a ring stone reset that was "at order" going to include another lifetime guaranty, ended up being quoted exactly for the reset, but several other charges for un-requested work, and four times more for the warranty.

My wife and I had to have her certified diamond earrings repaired and Kay jewelers broke not just one of the earrings but both, they replaced them certified diamonds with less quality that we had and offered a $275 gift card. What a joke after my wife and my dad spent thousands and thousands of dollars since the early 2000 to present. The earrings were a gift 16 years ago as an anniversary gift to my wife, we ended up closing our account and decided we will no longer go with a corporate ran Jeweler but more like a local jewelry place what a shame over 16 years of business with them and it’s gone because they couldn’t rectify or properly come up with a good resolution and affair offer for us to continue our business $275 is a slap in the face,