Kay JewelersReviews of kay.com

Hubby bought white gold with diamonds ring for our 50th anniversary-i am allergic to white gold. Went to Kay store where he bought it to try to exchange it for something for the price he paid. Was told I had to spend an additional $1k so I told them no way. Went to a gold trader location and they only gave me $500 asked why and was told the gold was only 10k not the 18k my hubby paid for and the diamonds were actually lab diamonds when he paid for natural diamonds (they were only chips but still…) Stay clear of Kay’s they are a ripoff!!!

My boyfriend purchased jewelry for Christmas back in November. It has taken 4 weeks to get confirmation that the package was never picked up and shipped. He asked for a refund and to cancel the order but they refuse to honor this since the “label was printed” even though they immediately charged his card. We were honestly thinking of buying an engagement ring here but I would NEVER trust this company!!!

Everyone was so friendly and helpful!

I’ve been a Kay Jewelers customer since I purchased my diamond ring in 2006, and I always believed their warranty meant something. Unfortunately, my recent experience proved otherwise. My diamond developed a chip, and instead of honoring their warranty or offering a reasonable solution, Kay Jewelers told me I would have to pay $1,800 for a replacement diamond. On top of that, they pushed me to “upgrade” the stone rather than simply replace what I already paid for and have taken care of for nearly two decades. This feels like a complete disregard for loyal customers and for the promises made at the time of purchase. I expected honesty and support — not upselling and refusal to stand by their product. I’m extremely disappointed and will not be purchasing from Kay again. I hope others are aware of how their “warranty” is handled before choosing to shop here.

I left a review on here that stated manager is rude. I cannot find it. It was a mistake. I never have an issue at Kay’s. Though I was quite upset that I paid a lot for a watch and had Kay’s send it out for a repair. Only to find it being couple hundred bucks for repair. That was upsetting. However, 99% of the time I have nothing but great cs toward me

I was helped by the ASM, Sydonna Vaughn at the Wilson , North Carolina location… she was very knowledgeable about the merchandise and knew exactly what I needed and helped make my shopping experience very pleasant and joyful…. I will be back again for something else sooner or later… thanks Kay’s

My Movado watch was sent out to get a new battery. It came back earlier than expected which was good. I used the Kay credit card to get it out , still good. Now here's the problem I used my debit card to paid the bill and paid in full. I noticed a $32 dollar charge on my credit report I went to the store and called the number on the card to see what was going on. At that time the bill was $88.76 cent, paid in full. Now the bill is 88.79 cents the sales lady forgot to add 3 pennies and that's where the $32.00 dollar late charge came from. How is this my fault, that's what they are claiming. I will Never buy anything from them again. I'm taking legal action.

I was about to make a purchase on my Kay Jeweler's credit card only to find out that they closed my account, as I didn't use their credit line in their timeframe (which was not that long ago). This lowered my credit utilization quite a bit and I will never apply again. Unbelievable. I was planning on purchasing gifts for the holidays and now I will no longer recommend or use this horrible company. So much for trying to use credit responsibly.