Kay JewelersReviews of kay.com

Never purchase anything from Kay Jewelers They are horrible and stole from a 13 year old girl. We purchased the warranty, their product broke and they refuse to replace the product.

Purchased a pendant with chain for a Christmas gift. Didn't check it out other than opening the box. On Christmas day the receiver opened it and found the chain broken. Kay refuses to replace it since we didn't buy the warranty, which was $30 for a $79 item. Never again doing business with them.

Do not do any business with this company. Very incompetent staff and dishonest. Ordered a gift for someone on December 14th with shipping guarantee by 12/24/25 of course the company failed to get that done. As of 12/26 still not delivered. I have spent thousands over the years with this company not any longer. Poor customer service and very inadequate information. One rep stated item shipped on the 16th another rep stated it shipped on the 18th. To find out item did not ship until 12/23/25. Of course it did not make it to us by 12/24/25. Stay far away!!!

Bought a heart ruby ring. The stone can out twice. Sales lady very rude and nasty. This was in the Jensen Beach store in Florida. Will never buy another product from this company I returned the ring on 12/24/25. Sales lady gave me a real hard time!!!!!!

🖼️-The best "Sales" advice isn't about money. It’s about Mercy-🖼️ 💍-I’ve been thinking a lot about a recent experience at Summit Mall. Two weeks ago,I went in looking "rough" twice. I mean just out of the gym I believe my shirt had a hot sauce stain on it... It was bad..... 💍-One person, Jaime, treated me like I was the most important person in the room both times. She didn't know "The Don" was under the gym clothes—she just knew how to treat a human being. A few days ago I popped in and bought a watch the next day bought a ring and I'm actually headed there now to buy a chain. ♠️-If you treat a person like a millionaire, they’ll act like one. But more importantly, if you treat a person with mercy and kindness, you win a customer for life. Shoutout to Jaime for seeing the man, not the outfit. ♠️-We always say we treat the janitor and the CEO the same, but Jaime actually lives it. Because she treated me like a millionaire when I looked like a wreck, I walked back in as THE DON and bought the entire store... Go see Jaime summit mall 10❌-The lesson? Treat everyone like there’s an election tomorrow and they’re the only vote that matters. You never know who is standing in front of you—or what they’re carrying. 🎬-THE WAVE IS COMING‼️🦈🌊🏄🏿‍♂️ ♠️-MWONYONYI THE DON-♠️

I ordered a cross pendent and a few other pendants So small you couldn’t even see the jewels. Cheap ass shit Will never order anything from them again. Very disappointed. Nothing like what was in the pictures. Please do not waste your money on this cheap ass shit. I wish I had checked the reviews. All. BAD DO NOT BUY

Went into the store to purchase diamond earrings on 12/18/2025. Store # 1453 in Valley Hills Mall. After choosing a pair I bought them and the lifetime protection Kays offers. Several days later I received an email from the store manager, Leah Chester informing me that the associate that helped me charged me for the wrong earrings wanting me to come back into the store. I went back to the store to talk with Leah but she was out sick. I had another manager I spoke with. She knew exactly who I was and what had happened. When I showed her the earrings, she snatched them right out of my hands and refused to give them back. Treated me like broke person who couldn't afford them. She called Leah on the phone and I was told I could buy them at the price they had on them that day. NO DISCOUNT for being honest or their mistake!! I told them I would buy them and pay extra since I came back into the store and didn't just avoid them. Call corporate is all I got!! No one tried to help me with my purchase at all so I ended up going to Zales and purchasing diamond earrings spending more money than I would have originally at Kay Jewelers.

Phyllis made sure we were promptly greeted, received the best price that we could, and left with a smile. My wife and I appreciated the experience and will be back.