Kay JewelersReviews of kay.com

This company is the worst. Confused as to why it takes so long to receive a refund in the mail when cash was paid up front.

Worked with Ty at the Mebane, N.C. store. Was knowledgeable, polite, and kept looking until we found the one. Would work with him any time. Excellent

Tiffany was a great sales person. She told me exactly when I would get ring back and what size to get because I wanted the next size smaller and I'm glad she advised me not to do so and it came out perfect.

FYI for folks on a budget. I recently looked at preowned rings online at Kay.com and found one for 60% off and it was my size (my hands are small, how lucky, I THOUGHT)I called our local Kay and she looked it up and said if I purchased online i could get it shipped there to pick it up etc. My fiance put his card information in and clicked purchase. The screen then popped up out of stock. I was upset but hey things happen ( found out afterwards from someone at kay, they do not automatically take them off) anyway the money was taken off his card. I understand verification purposes through the bank to make sure it is there but why take a payment when you do not even have the item you are advertising. So we were advised it would be returned in 3-5 business days to his card. We are not rich so really needed that money to purchase a new ring. I know 3-5 days is not long but we can't just go and get another one until that money is returned. So moral of the story do not purchase online if you don't have extra funds to purchase another option because it will not tell you until its paid for , just go in the store to make sure you actually can get it without being charged and having to wait for your money back like us because they do not take off items that are not available. ( it's been 2 days and the ring is still posted for sale)

Wish I would have read these reviews before making our purchase 😐 Lies…it’s all lies!!! Hope the quality of the ring I just purchased my wife last, because I was lied to repeatedly about the cost of sizing. We were told 3 different times that sizing is included in the purchase without having to pay for the lifetime warranty. GREAT 🎉 Today my wife went to pick up her ring…$63.78 fee for sizing 😐 I called the store…nothing but lies!!! Piss Poor Way To Do Business! Good Luck With That ✅ My last purchase from any of your locations. In fact…next time, I’m at the Battlefield Mall in Springfield, Missouri I’m gonna get me a cappuccino from next-door, stand out front of your store and exercise my constitutional rights of free speech and liberty 🗽 ❤️ 🇺🇸 😃

For Christmas I was bought a pair of white sapphire and pearl earrings we will continue shopping at this location Shay manger of this store is impeccable at costumer service .

Bought my wife some pearl stud earrings at a local Kay's for Christmas. She loved them, but after wearing them for less than a month, both backings broke apart in several pieces. I took my receipt and the broken pieces back to the shop where I bought them. They offered to replace the backs for $39, or I could join their lifetime warranty program for $54. I declined to either pay for them or join their warranty program and be supplied another set of suspect quality backs. If this is what to expect from Kay's then I have made my last visit there.

I placed an online order for a wedding ring for my upcoming wedding on December 18th, with the delivery date set for January 7th. I thought ordering well in advance would ensure everything went smoothly. Unfortunately, that was far from the case. January 7th came and went, and the ring hadn’t even shipped. I called customer service and was told not to worry—that it would be sent out soon. A few more days passed with no updates, so I called again. This time, I was told my order would be “escalated.” A week went by with no email, call, or follow-up of any kind. Finally, on January 15th—nearly a month after I placed the order—I received an email saying Kay’s was still “reviewing my order.” Then, on January 22nd, I was told, via a cold email, that the ring was out of stock and my order would be canceled. Seriously? It took them a month to figure this out? How does a company selling wedding rings operate like this? Weddings are one of the most important moments in people’s lives, and Kay’s couldn’t even show the decency to make this right. I reached out to complain again, and someone finally called me—the same person who had sent the cancellation email. The best they could offer was a 20% discount on a new ring. But here’s the kicker: the next ring comparable to what I ordered costs $300 more, even with the discount. Why on earth would I reward Kay’s with more money after they failed me so completely? To make matters worse, they still had a hold on my money, leaving me with no ring, no refund, and no resolution as my wedding approaches. This is, without a doubt, the worst experience I have ever had with any company. I will now be attending my wedding without a ring, thanks to Kay’s Jeweler. If you value your time, money, and sanity, avoid this company at all costs. I will make it my mission to let everyone know how poorly I was treated and how little Kay’s cares about their customers.