Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
kanguroseguro.com
Website
kanguroseguro.com
Category
Insurance
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We’re truly sorry to hear about the issues you experienced with the app. This is not the experience we want for our customers, and we understand how frustrating it can be when technology doesn’t work as expected.
Our team would really like the opportunity to review what happened and help you resolve this as quickly as possible. Please contact us directly at [email protected]
or call us at 888-546-5264, and one of our representatives will be happy to assist you.
Thank you for bringing this to our attention. Your feedback helps us improve and provide a better experience for all our customers.
— Kanguro Insurance Team
MG
Marta Gianfortone ..
Hace 1 año que estoy con kanguro,no he…
Hace 1 año que estoy con kanguro,no he tenido ningún problema hasta la fecha ,siempre me han asistido con mucho profesionalismo y me han dado la mejor orientación .
Response from Kanguro InsuranceJan 5, 2026
¡Muchas gracias por tu comentario y por confiar en Kanguro durante este año! 🐾
Nos alegra muchísimo saber que has tenido una experiencia positiva y que nuestro equipo ha podido brindarte siempre una atención profesional y la mejor orientación. Seguiremos aquí para acompañarte y cuidar de Bella cuando lo necesites 💙
MI
Milba
Online doctor service
Online doctor service
Response from Kanguro InsuranceDec 30, 2025
Thank you so much for your 5-star review! ⭐
We’re glad to hear you had a great experience with Airvet, our 24/7 televet service. Our goal is to give you peace of mind and reliable veterinary support anytime you need it. Thanks for trusting us!
DG
Dismer G.
Son muy profesionales y excelente…
Son muy profesionales y excelente servicio
Response from Kanguro InsuranceDec 30, 2025
¡Muchas gracias por tu reseña de 5 estrellas! ⭐
Nos alegra saber que tuviste una excelente experiencia y que nuestro servicio te pareció profesional. ¡Gracias por confiar en nosotros!
SA
Sandra
Fue muy mala.
Fue muy mala.
Response from Kanguro InsuranceDec 30, 2025
Lamentamos mucho que tu experiencia haya sido negativa. Esta no es la experiencia que queremos brindar a nuestros clientes.
Nos gustaría ayudarte y revisar tu caso con más detalle. Puedes contactarnos por WhatsApp o llamada al +1 (888) 546-5264, o escribirnos a [email protected]
.
Gracias por compartir tu opinión; tus comentarios nos ayudan a mejorar.
BC
Ben C.
SCAM
SCAM! SCAM! SCAM!
BUYER BEWARE!!!
The place we bought our puppy from required we sign up a '14 day trial' with Kanguro, but assured us that we could cancel within that time and not be charged anything. Well, I did just that. I texted and emailed Kanguro that I wanted my policy cancelled immediately, and did so before the trial ended. FYI, you cannot speak to a live agent at Kanguro; they require you to email them or chat with them through text. Even though their website says, "Want to talk to a human? Our customer service team is here to help - contact us now! 888 546 5264", it is a lie... the number takes you to an AI operator that tells you there is no live agent available.
I emailed them twice after texting them, before the trial ended, stating, "I am writing to cancel my policy and close my account immediately. I have texted as well. My policy document is attached." 6 days passed, and I received a response to only one of my emails from a 'customer support agent' wanting to 'understand the reasons' that I am 'thinking about canceling' my policy.
I was not 'thinking about' canceling; my correspondence made it clear I WAS in fact canceling. Well, they charged my card anyway, and now I am having to challenge the charge through my credit card company and go through that whole process so that they won't continue charging my card.
BUYER BEWARE!!!!!
Response from Kanguro InsuranceDec 30, 2025
We sincerely apologize for the experience you described and understand your frustration.
We want to confirm that your policy has already been canceled, and we truly regret the inconvenience this situation caused.
Our Freelook Period allows customers to cancel their policy without charges when the request is made within the established timeframe. We’re sorry that the cancellation process and response times did not meet expectations in this case.
We take feedback like this very seriously, as it helps us improve our communication and overall customer experience. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
IN
Iván R.
Es muy fácil de comprender sus…
Es muy fácil de comprender sus procesos. Muy buen servicio
Response from Kanguro InsuranceDec 9, 2025
¡Gracias por tu reseña! 💜
Nos alegra muchísimo saber que encontraste nuestros procesos fáciles de comprender y que tuviste una buena experiencia con nuestro servicio. En Kanguro trabajamos todos los días para ofrecer una atención clara, rápida y humana.
Si en algún momento necesitas ayuda adicional, estamos aquí para ti. 🐾✨
YA
Yaima
Las doctoras que me atendieron fueron…
Las doctoras que me atendieron fueron muy buenas y muy preocupadas por mi perrita la verdad muy buen servicio
Response from Kanguro InsuranceDec 9, 2025
¡Gracias por tu reseña! 😊
Nos alegra muchísimo saber que nuestro servicio te pareció amable y eficiente. Estamos aquí para ayudarte siempre que lo necesites.
Un saludo cordial,
Equipo Kanguro Insurance 🐾💚
