Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
kanguroseguro.com
Website
kanguroseguro.com
Category
Insurance
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Son unos ESTAFADORES , SE INVENTAN MIL EXCUSAS PARA ROBARTE EL DINERO TE VENDEN PÓLIZAS QUE DESPUES NO CUMPLEN
Response from Kanguro InsuranceOct 9, 2026
Hola, lamentamos mucho leer tu comentario. En Kanguro Insurance nos tomamos muy en serio este tipo de situaciones y queremos investigar lo sucedido.
Para poder identificar tu caso y revisar tu experiencia, ¿podrías compartirnos tu nombre completo y correo electrónico asociado a la póliza? Por favor, envíanos esta información de manera privada a través de WhatsApp al 305-724-1447 o comunícate al 888-546-5264.
Queremos entender qué ocurrió y ayudarte a resolver cualquier inconveniente.
VR
Valerie R.
I'd honestly give this company 0 stars…
I'd honestly give this company 0 stars and their employee Jules and Sofia are incompetent and have very poor customer service. I've been fighting them for almost a month now to get two payments. They can't provide proper proof and despite the bank saying they never even received the refund they claim was processed and they refuse to help further. They had me deal with multiple different people for the same situation and all of this because they didn't cancel my policy when clearly requested they waited until after it charged me.
Response from Kanguro InsuranceSep 15, 2026
Hi Valerie, we’re sorry to hear that you’re still frustrated with your experience. We understand how important it is to feel supported when dealing with a billing or reimbursement concern.
Our team has reviewed your case and the details surrounding your cancellation and claim reimbursement. While we understand that you may not agree with the outcome, we want to continue addressing your concerns directly and make sure any remaining questions are properly handled.
Please reach out to our Customer Service team at [email protected], via WhatsApp or SMS at 305-724-1447, or by phone at 888-546-5264. We’re here to help.
— The Kanguro Insurance Team
BS
Brad S.
My first claim for reimbursement was…
My first claim for reimbursement was made on a vet bill specifically for the vaccinations and preventative care on the itemized receipt. My claim was rejected on the basis of “exhausted benefits” but I was only making a claim for a total of $84.20.
This company is happy to take your money, and reimburse nothing. Therefore I will not be renewing my policy. I’m better off paying the full expense of the vet bill than paying for both the vet bill AND an a monthly insurance payment that does nothing for me.
No, thanks!
Response from Kanguro InsuranceSep 14, 2026
Hi Brad,
We’re sorry to hear about your experience and understand how frustrating it can be when a reimbursement claim is not approved as expected.
We’d like to look into your claim and better understand what happened. However, we haven’t been able to locate a policy under the name provided in your review.
Could you please share the name of the policyholder and the email address associated with the policy? You can reach our Customer Service team at [email protected], via WhatsApp https://wa.me/13057241447, by SMS https://kseg.us/sms-new, or by phone at 888-546-5264.
We’d appreciate the opportunity to locate your policy, review the claim, and provide more clarity on the decision.
— The Kanguro Insurance Team
BB
Brian B.
I got 2 new puppies so three days later…
I got 2 new puppies so three days later I brought them to the vet to make sure they are healthy. When there one of them had some yeast in their ear so the vet cleaned it out. The bill for both puppies was $628. They claimed the one that they cleaned the ears of was there for an illness which he was not. For the $628 bill they reimbursed me only $128. 5 days earlier they just took a payment of $101 for both policies. After them reimbursing me so little I called and cancelled both policies. Keep in mind I had just made $101 payment 5 days earlier, they only gave me back a prorated $31 . This place is a rip off. Go to some other company.
Response from Kanguro InsuranceAug 7, 2026
Hi Brian,
We're sorry to hear that this was your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when a reimbursement doesn't match your expectations, especially with a first claim.
Based on the details of your claim, the reimbursement was calculated according to your policy benefits. The preventive portion of the visit, including the wellness services for one of your puppies, was reimbursed. The remaining treatment related to the ear condition was processed under your illness coverage, which means your policy deductible applied before additional reimbursement could be made.
Regarding your cancellation refund, premiums are refunded on a prorated basis and are calculated according to the terms of the policy, including any coverage that was already provided before cancellation. This is why the refunded amount may differ from the most recent payment.
We understand this may not have been the outcome you were hoping for. If you'd like, we'd be happy to review your claim and policy with you again to answer any questions and ensure everything was processed correctly. Please reach out to our support team [email protected], and we'll be glad to help.
– The Kanguro Team
LM
Lisset M.
Pésimo servicio y una falta de respeto…
Pésimo servicio y una falta de respeto total. Mi mascota sufrió un accidente, no me ayudan en nada prácticamente por un deducible de $500 que jamás me explicaron, y al quejarme por WhatsApp, su respuesta literal ante mi angustia fue decir que 'lamentaban la falta de comunicación' acompañado de un emoji sonriente (😊). Es una burla, una total falta de empatía y una crueldad hacia el dolor de ver sufrir un accidente a mi mascota en plena emergencia. Solo les importa cobrar, no caigan en este fraude." No recomiendo este seguro no ayuda.
Response from Kanguro InsuranceJul 28, 2026
Hola, Lisset.
Estuvimos revisando tu caso, antes que nada, queremos decirte que lamentamos sinceramente la experiencia que viviste.
Sabemos lo estresante y angustiante que puede ser enfrentar una emergencia con una mascota, y entendemos que recibir un reembolso menor al esperado haya sido una sorpresa y te haya generado frustración.
Después de revisar tu caso, confirmamos que el deducible de $500 se aplicó de acuerdo con las condiciones de tu póliza. Esta información fue compartida durante el proceso de contratación y también hace parte de la documentación de cobertura. Sin embargo, comprendemos que, al tratarse de tu primer reclamo por accidente después de dos años con nosotros, esto pudiera no haber estado presente cuando más lo necesitabas, o no haber sido claro, honestamente no es la experiencia por la que trabajamos diariamente y no es la experiencia que queremos que tengan nuestros clientes.
También queremos darte tranquilidad respecto al deducible. El deducible es el monto que el asegurado paga primero antes de que el seguro comience a reembolsar los gastos cubiertos. Este solo se paga una vez por vigencia de la póliza; una vez ha sido cubierto, no vuelve a aplicarse en los siguientes reclamos durante ese mismo período de cobertura.
Por otro lado, queremos ofrecerte una disculpa por el mensaje que recibiste por WhatsApp. El uso de ese emoji fue un error y no refleja el nivel de empatía, respeto y acompañamiento que buscamos brindar en momentos tan delicados. Ya estamos revisando nuestros procesos para evitar que una situación similar vuelva a ocurrir.
Agradecemos que hayas compartido tu experiencia con nosotros. Comentarios como el tuyo nos permiten identificar oportunidades de mejora y seguir trabajando para ofrecer un mejor servicio a nuestros clientes.
- The Kanguro Insurance Team
RM
Ronald M.
I want to warn other pet owners about…
I want to warn other pet owners about my experience with Kanguro.
Before purchasing the policy, I was told that it would be active the very next day and that I could take my dog to the veterinarian right away. Based on the information their own representatives provided, I took my dog in for treatment and paid the veterinary expenses.
The surprise came when I submitted my claim and it was denied. It is extremely frustrating to be told one thing when they are selling the policy and then receive a completely different answer when you actually need to use it.
We are not talking about a small amount of money. These were significant veterinary expenses that I incurred because I trusted the information given to me by the company.
My advice to anyone considering Kanguro is to be very careful. Get everything in writing and read every detail of the policy before spending your money. In my case, I feel misled and left without the coverage I was led to believe I had.
Based on my experience, I cannot recommend this company.
Response from Kanguro InsuranceJun 18, 2026
Hi Ronald,
Thank you for taking the time to share your experience and concerns.
We understand how frustrating it can be to face unexpected veterinary expenses and to have questions about coverage when your pet needs care. After reviewing your case and speaking with you directly, we appreciated the opportunity to better understand your concerns and discuss them with you.
At Kanguro, we are committed to supporting pet parents with transparency, care, and clear communication throughout their experience. Feedback like yours is valuable to us and helps us continue enhancing the service and support we provide every day.
Thank you again for taking the time to speak with our team. We appreciate the opportunity to connect with you directly and remain available should you need anything further.
– The Kanguro Team
NN
No N.
Horrible company. Continues to charge you after you cancel also
Service is horrible and every customer service rep speaks with broken English. I canceled my Insurance months ago and they continue to take payments from me. They told me the computer is giving them issues closing the account. Meanwhile because of them taking money from me, it has messed up my payments for other bills. I have an organized bank account with exactly what I need for bills not expecting to be stolen from. Right now they owe me 3 months. How is it my problem they have problems with the computer. That money should be back in my account. Regardless. It wasn't theirs to take. I still have not received money back and I'm expected to wait for them to figure it out. Not acceptable. Not my problem.
Also the app they have never works. This company is a Sh%$ show. Don't bother using them. I could go on about other issues but I'd write a whole chapter.
Response from Kanguro InsuranceMay 29, 2026
Hi,
We're very sorry to hear about your experience and understand how frustrating this situation must be, especially if you believe you've continued to be charged after requesting cancellation.
We take concerns related to billing, cancellations, refunds, and account access very seriously, and we'd like the opportunity to investigate your case and help resolve it as quickly as possible.
Because we're unable to identify your account from this review, please contact our Customer Service team directly at (888) 546-5264 or email us at [email protected]. Please include your full name, the email address associated with your policy, and any additional details that can help us locate your account.
We appreciate you bringing this to our attention and would welcome the opportunity to review your situation and work toward a resolution.
– The Kanguro Team 🦘
RO
Rosa
Pésima información y no dicen las cosas…
Pésima información y no dicen las cosas como son esperan que uno use el seguro y se de cuenta del funcionamiento de la póliza, me dicen anda a cualquier veterinario y no son claros cuales cubren y que ayuda para que sea de acuerdo a lo necesitado, es una pésima idea que yo pagué un monto mensual y ustedes quieran depender de ellos poniéndome cláusulas y haciendo lo que ustedes deciden. Pensé que me ayudaría en el tema de que lo cubre todo, pero es un límite donde me van a costar las vacunas 60 dólares y se supone que en el plan más caro cubren 6 vacunas y encima me piden que yo cubra el otro monto. Pésimo pésimo no sé cómo desligarme, no me gusta nada de su forma de trabajo y he leído otras quisiera moverme.
Response from Kanguro InsuranceMay 1, 2026
Hola Rosa,
Lamentamos mucho que tu experiencia haya sido así.
Entendemos lo frustrante que es no tener claridad sobre lo que cubre tu póliza y cómo funciona el plan.
En Kanguro buscamos que puedas usar cualquier veterinario y luego solicitar reembolso, pero sabemos que los detalles de cobertura, límites y beneficios (como vacunas o wellness) deben estar completamente claros. Tomamos muy en serio tu comentario.
Queremos ayudarte a revisar tu caso específico, explicarte exactamente qué cubre tu plan y, si lo prefieres, guiarte también en el proceso para cancelarlo.
Por favor contáctanos en [email protected] o al 888 546 5264.
Estamos aquí para ayudarte.
- El equipo de Kanguro 🦘
