Kanguro InsuranceKanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
465 approved reviews, newest moderated first
Fernando
Good communication
Response from Kanguro InsuranceSep 9, 2025
Thank you so much for your kind words! 🌟 We’re happy to hear that communication has been smooth and helpful. Please give Zeus and Nicky some extra love from all of us at Kanguro — we’re here anytime you need support! 🐾💙
Alanna
Processing claims takes forever and you have to call and get a customer service rep on the phone. However after all that I did get my reimbursement.
Response from Kanguro InsuranceSep 9, 2025
We’re truly sorry for the frustration this has caused. We understand that some of your claims are still pending, and we want to assure you that they are being prioritized by our team. Our goal is always to process claims as quickly and transparently as possible, and we appreciate your patience as we work to resolve this for you.
Rodrigo M.
The app is very easy to use... it guide you to fill in only what you need. Very fast response when it comes to doubts questions or discrepancies.
Response from Kanguro InsuranceSep 3, 2025
Thank you so much for your kind words! 🌟 We’re glad to hear that you find the app easy to use and that it helps guide you through everything smoothly. It makes us especially happy to know you received fast and clear support whenever you had questions. Give a big hug to Suki from our team! 🐾💙
Zarouhi
Quick response, professional, and very knowledgeable
Response from Kanguro InsuranceAug 26, 2025
Thank you so much, Zarouhi! 💙 We’re thrilled to know you felt our team was quick, professional, and knowledgeable. Zoey’s well-being is always at the center of what we do, and it makes us happy to know you felt supported. 🐾 We’ll continue to be here for you whenever you need us!
Beth
Responsive to my concerns
Response from Kanguro InsuranceAug 25, 2025
Thank you so much, Beth! 💙 We’re glad to know that our team was responsive to your concerns. Gretyl’s well-being is always our priority, and we’re here anytime you need support.
Eric
I don't really recommend anyone to use a kangaroo.At first they make everything look pretty, but in reality it's not like that. They sent me to the hospital to take my pet and then when I filed a claim they never wanted to pay me.I just tell you to be very careful.
Response from Kanguro InsuranceAug 25, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been. Our goal is always to support pet parents during difficult times, and we’d like to review your case in detail to better understand what happened with your claim. Please reach out to us directly at +1 (888) 546-5264 or email us at [email protected] so we can personally assist you and work toward a resolution.
Lisset
Me encantó el servicio de soporte para saber cómo hacer cada proceso con el pago de la factura, la aplicación muy fácil de manejar y mi asesor el mejor!!!! El dinero lo regresan super rápido
Response from Kanguro InsuranceAug 22, 2025
¡Hola Lisset ! 🐾💙 Nos alegra muchísimo saber que tuviste una gran experiencia con nuestro equipo y que todo el proceso fue fácil y rápido. Gracias por confiar en nosotros para cuidar de Crispeta, ¡es un gusto enorme acompañarlos!
maria
Me parece que la atención es eficaz y la llamada con el veterinario me ayudó a despejar dudas
Response from Kanguro InsuranceAug 18, 2025
¡Gracias, María! 🐾 Nos alegra saber que la atención fue eficaz y que la llamada con el veterinario ayudó a despejar tus dudas sobre Maya. Estamos aquí para ustedes siempre que lo necesiten. 💙 - El equipo de Kanguro Insurance