Jewelry Television (JTV) was founded in 1993 by three Knoxville natives Bill Kouns, Bob Hall and Jerry Sisk Jr. While its headquarters are still in Knoxville, Tennessee today, JTV is proud to be one of the largest jewelry retailers in the United States and has built one of the strongest supply chains in the jewelry industry with offices in Bangkok, Hong Kong, Jaipur, Mumbai and China. JTV was founded with the mission of opening the world of jewelry and gemstones to everyone. We strive to continually surround ourselves with the best and the brightest in the jewelry and gemstone business, including numerous Graduate Gemologists and Accredited Jewelry Professionals. Everyone at JTV enjoys sharing their passion and knowledge about jewelry with our customers and viewers. JTV proudly offers an extensive line of different gemstone varieties and exclusive jewelry brands for you to explore. If you love jewelry, you'll love us!
JTV (jtv.com) has 94 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
jtv.com
Website
jtv.com
Category
Jewelry & Watches
Location
Knoxville, Tennessee
Listed on Five Star Index
2026
About these reviews
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The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The hosts and customer service personnel are wonderful. If you watch the channel frequently you can get some very nice purchases. I have been watching JTV for 11 years. The educational aspect has been invaluable.
Response from JTVSep 4, 2024
Wow! Thank you for your sparkling feedback, Carol!
LR
Leah R.
Mixed Review
Heres my experience with JTV. I'm overall happy with JTV with the exceptions of a few incidents I encountered. First the positives. They have high end jelwery that I cannot ever afford, so I am not speaking about jewlery over the $500 mark. Most of the jewlery I get is under the $150 mark (JTV sale prices and Super Buys). At the office, I like to wear nice jewlery. I had worn jewlery from Kohl's and Macy's for years, but it's mostly junk. For the same price, you get a little bit better quality with JTV. I've gotten some rings where yes, as soon as the 30 day return policy passes, a stone falls out, but so far that's only happened with one ring. If you're not paying high end jewlery prices, do not expect high end stones. But still, what I have gotten I am pretty pleased with. I've also noticed, for some reason, some of the jewlery I've gotten looked dull. I got some jewlery cleaner and lo and behold, once cleaned the pieces sparkle. So, if you want office jewlery that doesn't make you a mark for a theft on the streets, or if you lose something, you're not losing out much. I haven't lost anything, yet. But I've had some prices for years and they're fine. Now. The reason for the 3 stars and not 5. Their contests are rigged. I have to say that because of how one can enter. And I have tried many times talking with customer service to have it corrected to no avail. To enter the contests, they say you have to log onto JTV Live on FB, or call the order line and you'll automatically be entered. I've called 4 times just to enter the contest, as instructed and was denied by the customer service agent from entering. Your supposed to be allowed to enter by calling not buying anything, but if you don't buy anything, customer service on the phone denies your entry and then when escalating the call to a manager to read an email from their own team saying I don't have to buy anything, will take 20 minutes on hold. For the Facebook end, I cannot have a Facebook account. I worked for the jail system and for safety reasons, I cannot have my name and location made public. So right now, there is no way to enter a contest. You can't even be entered when you buy online either for some reason. I do not like to call to order because the person who answers may be very hard to understand, and buying online sometimes offers additional discounts. So my advice is to don't waste your time entering in contests. I firmly believe the contests are fixed for customer services family and friend to win cause it's the customer service folks on shift who gets to decide to win. And I've also been entering in the sweepstakes almost everyday for months and get nothing. But really, I don't care about not winning. But JTV doesn't even allow me to enter to get a chance. Back to the jewlery part, just don't expect a $100 ring to be like a $1k ring. If that is what you are wanting, high end jewlery at po folk prices, it ain't gonna happen. But for office jewlery it's a great option. And value I have to say.
Response from JTVSep 4, 2024
Hi Leah! Thank you for your feedback. All giveaways are done either through Facebook (by commenting on the most recent live-feed) or by purchasing items through the call center. Please reach out to our Customer Experience team at [email protected], speak directly to one of our Live online chat team members via www.jtv.com, or call into 1-800-619-3000 if you have any further questions!
SM
Sandy M.
I'm done shopping with you guys stones…
I'm done shopping with you guys stones falling out of rings bought a tennis bracelet it broke got another one it broke that's why if you buying from jtv get insurance because something is going to go wrong so mad😒
Response from JTVSep 4, 2024
Hi Sandy! We are so sorry to hear this! Please reach out to our Customer Experience team at [email protected], speak directly to one of our Live online chat team members via www.jtv.com, or call into 1-800-619-3000 and speak to one of our live representatives. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations.
FS
Frank S.
A worm in a ring box
This is not a jewelry review it’s a strange review. My wife has been watching Jtv for years. Also have ordered a number of items. Last night she thought she would look at some of the rings she got. And to her surprise when she opened the box under the packing foam that the ring is mounted in there was a worm that was under the foam. She keeps all her rings in a special box I got for her so I know it had to have come from Jtv. So when you get rings check the box to see if there is a worm in your box.
MS
Madelyn Savona M.
I tried to give 0 stars but won’t let…
I tried to give 0 stars but won’t let me. I ordered earrings 2 months ago and never received them and my sons wedding has past and ended up having to go to Macys and Tjmaxx so I had something to wear and still haven’t received them. My daughter emailed and they never responded
AC
Aster C.
Jtv does not sell solid platineve, they use it as a coating only…
Watch out for scams on Jtv.com looking at jewelry this evening and I was looking at a moissanite ring and necklace set and it clearly states the following
Material-Platineve®
Material-Color-White
Density-Solid
but the necklace picture shows 925 which means it is silver. They do not sell solid platineve, it's just a coating. (Platineve is gold and platinum metal mix).
AC
Angela C.
This company just tried to use my credit card. I have an alert on it and was noticed someone used my card to purchase 2 items. Is my information unprotected.
This company just I gave my information to used my credit card to purchase 2 items that I did not order. Someone just committed fraud. Thank heavens I have an alert on my credit card.. they charged 559.00 US dollars on my card. Fraudulent. In the USA and charged to CANADA.
SZ
Sheri Z.
RUN AWAY FROM JTV!!!
I have been a customer of JTV since 1998. Until last year, everything I have ordered from them was exceptionally excellent! I just discovered that these charlatans, rogues, scoundrels, & thieves have been cheating me! On June 09, 2024, I saw a 14.71ctw Chrome Diopside necklace that I had had my eye on for at least a year on sale for $150.03! It had been listed for $189.99 for the longest time, and the necklace had even gone up to JTV's retail price of $541.99 for a week, or so. At $150.03 (odd number right ~ that's how I remembered that fabulously low price, & my OCD highlights numbers in my brain) I grabbed it, knowing that $150.03 was going to be JTV's rock bottom price for this fabulous necklace & all orders over $75 are free shipping, too, & I opted for stretch pay ~ 5X StretchPay (5 payments, no interest, a 1/5 payment every 2 weeks) Mazel tov 🥂 NOT💥 Last Friday, July 26, 2024, I was going over my finances, and I discovered upon checking up on my order history at JTV . com, that my fabulously low price of $150.03 had been increased to 195.12 which includes $4.99 for the shipping cost!
Here's what is listed on my account at JTV's website for JTV's Item #: CTB1819 - 14.71ctw Chrome Diopside with 2.86ctw White Zircon Rhodium over Silver Necklace,
Qty 1
Price $541.99
Subtotal $541.99
Shipping & Handling $4.99
Discount -$351.86
Order Subtotal $195.12
Shipping & Handling $4.99
Shipping Discount -$4.99
Total Tax $12.29
Order Total $207.41
Oy Chihuahua! JTV has gone from muy bueno to Dewey, Cheatham, & Howe!
Here's what I should be paying:
Necklace. $150.03
Sales Tax. $9.45
Total. $159.48
5X StretchPay $31.80
$31.80
$31.80
$31.80
$32.28
Total $159.48
But I'm paying:
5X StretchPay $41.48
$41.48
$41.48
$41.48
$41.49
Total $207.41
The Bible says, "You shall do no unrighteousness in judgment in meteyard, in weight, or in measure. Just weights, just balances, a just ephah, and a just hin, shall ye have: I AM The LORD your God, which have brought you out of the land of Egypt (Leviticus 19:36, KJV)." Here's NLT version, "Do not use dishonest standards when measuring length, weight, or volume. Your scales and weights must be accurate. Your containers for measuring dry materials, or liquids must be accurate. I am The LORD your God who brought you out of the land of Egypt (Lev. 19:35-36). A false balance IS abomination to The LORD:but a just weight IS His delight (Proverbs 11:1, KJV). A just weight and balance ARE The LORD's: all the weights of the bag ARE His work (Proverbs 16:11, KJV)."
JTV cheated me, but The LORD says, "Of him that takes away your goods ask them not again (Luke 6:30, paraphrased, KJV)."
Furthermore, Yeshua H'masheach of Nazareth says, "For with the same measure that ye mete withal it shall be measured unto you (Luke 6:38, KJV)." JTV, What goes around, comes around. "'Vengeance IS Mine; I will repay,' saith The LORD (Romans 12:19, KJV)."