JTVReviews of jtv.com

Really like the Ethiopian ring and earrings set. Takes a little longer to get to Canada but well worth the wait. I watch your show every nite on channel chch.

JTV has a wide selection of jewelry with prices for everyone. I have order a lot from them and always had a great experience. I live in Canada so shipping takes longer and that is okay. Refunds may take a long time but you do get it with notification. Customer service is one of the best I have ever experience. They try their best to deal with issues. I have had nothing but a positive experience. I will continue shopping JTV. I find some people who do not like JTV are very impatient. Patience pays off. I strongly recommend JTV.

STAY VERY FAR AWAY WORST COMPANY RETURNED MY ITEM WAS NEVER REFUNDED AT ALL WHEN CONTACTING CUSTOMER SERVICE CHAT NO RESPONSE THEY LEAVE ME WAITING FOR A REPRESENTATIVE THEN IT SAYS THEY ARE ALL BUSY THIS HAPPENS ANY TIME I HIT THEM UP

Overall, I highly recommend JTV. The channel has an enormous variety of many brands/styles. Love the Moissnite, Fabulite, Pearls and Warehouse liquidation shows (they go faster!). Basically love all the hosts, and although they are saleswomen/men, you identify and yes, trust them. I have been disappointed, and do return (return shipping on me). My overriding irritant is no explanation/irritant when JTV cancel an item after confirming your order multiple days later. An email pops in your box simply stating ORDER CANCELLED. No explanation! This, after a specific host constantly states "if you order right now, I promise you will get it." Very disappointing. Also, I wish they would offer 1/2 sizes. A lot of my returns are due to sizing being 'off'. A normal 8 wears like a 7. Going up to a 9 rarely helps. These two issues are my opinion/suggestion for JTV. Look forward to more purchasing.

I ordered a necklace and noticed it went on sale after purchase. Customer service rep stated there is a FOURTEEN day window for credit back to be issued on difference between sale & purchase price. It had been 18 days. I could send item back & repurchase at sale price less a 25% restocking fee. Really? You can’t just issue the credit & save me all that hassle plus the extra fee I’d be out? Nope. Other retailers (Macys, QVC, HSN) will honor a sale price for up to 30 days from purchase. I am disgusted & will not purchase anything from JTV again.

This jewelry company ships pretty quickly. My beef with them is I've received, at least, 3 items that have been junk. I simply threw them away. They are pretty friendly when you call them, but that doesn't make up for defective merchandise. I've been a customer since late 2016 or early 2017...can't remember the exact year. I also can't stand listening to many of their hosts, but that seems to be the case with many television shopping channels. They all seem to hire people with the most irritating voices. I stopped ordering from JTV after getting burned. Fool me once, shame on you. Fool me twice, shame on me (not happening!)

I have to defend JTV pronto! I’m reading negative reviews and they seem a bit unfair. One is due to too much talking (really?), another is due to a broken piece after TWO YEARS of use (that’s not JTV’s fault), one more is due to dented sterling silver (that’s on you), lastly is due to an issue, but it was RESOLVED! People, what happens after JTV mails you the piece is on you, not them. If they help remedy the problem, that’s a good thing. I’ve been a customer since 2012 with no complaints. Most of my purchases have been costume that’s held up wonderfully. You have to be careful and if something breaks take it to a local jeweler. All purchases come in a medium sized plastic bag and their customer service is extremely helpful. Hopefully, I’ve defended you guys well - Robert, Tommy(Gems), Mark(Pearls), Scott(Gems), Jennifer, Mandy, Lissa, Misty and Nikki. #GirlfriendFridayNight #SparkleLikeYouMeanIt #JewelryLove

I would have given 5 stars but I did have one negative experience with them that I won't go into as it was resolved. They have excellent jewelry at great prices. JTV also has a really great return policy. I buy Pearls and Moissanite from them because they have the best prices.