JPMorgan Chase & Co.Reviews of jpmorganchase.com

Chase, this is ridiculous. I’ve been a loyal customer, made the purchase using your credit card, and simply forgot to add the offer to the card. I’m not asking for the moon — just a one-time goodwill adjustment to process the cashback, since I DID use the Chase card for the transaction. Instead, all I got was a cold, robotic “no” from your credit card department. No flexibility, no understanding, no loyalty back to the customer. What’s the point of offering deals if your process is so rigid that one simple oversight — which still benefited you, by the way — disqualifies me from cashback? Honestly, this experience makes me want to rethink keeping any business with Chase. Terrible customer support and absolutely no human touch.

I was recently scammed by someone posing as a loan agent. They got my banking information and absolutely decimated my checking account. I filed a claim through chase and they presented me with two options: 1. I cancel the claims made for the fraudulent activity, and my account goes into the negative balance of $9,495.94 2. I continue with the claim and they take the pending claims back from the merchants that the scammers stole from through my bank statements. The support supervisor was incredibly rude, apathetic, and essentially threatened that the bank is going to come after me incessantly when my account goes negative. Late fees, phone calls, you name it. This has been the most difficult situation I’ve ever been in, and they absolutely do not care and are not willing to help me. Do not, I repeat NOT, bank with Chase. They don’t care about you. You’re just another dollar sign to the multibillion dollar company that they’ve established off the backs of hard working people like me. My life is crumbling around me because of this. Chase doesn’t care. They never will. Thanks for reading this, be warned, Chase will never value you as a person.

Fees everywhere, useless customer service, and they freeze accounts for no reason. Total headache—stay away.

Post Office Card Account. J.P. MORGAN Have kept my late Mother's money hidden in one of their accounts for almost 7 years. I have contract their customer service office based in, Newcastle Upon Tyne. To ask them why they have held on to a deceased person's money , without informing the family for so long, but they will not answer simple questions and if you push them for answers, they end your call. I have asked to speak to the, Head of Card Accounts Customer Service, but have been told he does not speak to customers with complaints or answer emails. THIS IS A DEADFUL COMPANY TO COMMUNICATE WITH. BUT I WILL NOT GO AWAY... BEWARE OF THIS COMPANY...! Date of experience: 03 April 2025

They scammed me. I went to one location and purchased a money order for rent. In my account they kept a hundred dollars and didn't pay the full amount that I paid for.

Hidden fees, random account freezes, and customer service that’s useless. You call, and they just transfer you around until you give up. They don’t care about customers, just taking your money. Stay far away.

horible misinformation and incompenecy- nice people- they require a fax to show i own account or 2 hr drive or call ph # in texas where no one is available who can give email or faxthatproof of account ownership was faxes as requested Sincerely,horrible misinformation and incompetence- nice people- they require a fax to show i own account or 2 hr drive or call ph # in texas where no one is available who can give email or fax that proof of account ownership was faxes as requested

Chase’s website is buggy, getting help is extremely difficult, and the people you deal with are unpleasant and dismissive. If you’re looking for a bank that values accuracy, accountability, or good customer service — this isn’t it.