JPMorgan Chase & Co.Reviews of jpmorganchase.com

I cannot stress enough how far you should steer from JP Morgan. The LISA Withdrawal service has in no uncertain terms ruined my life financially, and nobody at the company cares one iota. I requested funds more than a week in advance of my completion date, was assured my case would be expedited, and that my funds would arrive the day before completion. An entire week of chasing and being reassured my money would be paid on time (in writing and verbally, I might add), and still nothing at the completion deadline. I have had to put myself in immense financially difficulty to plug the gap and complete on my house due to the total lack of care and efficiency JP Morgan showed. The customer service is insultingly bad; having to repeat my circumstances and requests over and over at nauseam with every single phone call became emotionally draining, let alone the fact I was facing my entire house purchase falling through as a result. I have in no uncertain terms had my mental, physical, and financial health completely destroyed by this bank. To add insult to injury, my funds arrived 10 minutes post completion. I now face the possibility of losing £5,000 (£4,000 of government bonus and £1,000 of my own money), having saved with the bank for years and worked tirelessly towards purchasing my first home. Needless to say, the financial stress caused by this has worn me down to a nub. I will of course be fighting this to the bitter end - but to anybody thinking of starting a lifetime ISA, I URGE you to look elsewhere. My partner received her funds from Moneybox within 20 minutes of requesting them.

I am extremely disappointed with JPMorgan Chase Bank after maintaining a banking relationship with them for more than 15 years. Chase suddenly restricted the business checking account of my company, Del Sur Seafoods LLC, without providing a clear explanation or advance communication. When I contacted customer service, I was informed that the account was under a fraud investigation. However, Chase refused to explain the allegations, identify any transactions in question, or tell me what documentation I could provide to resolve the situation. I was instructed to call back in a few days. I followed those instructions, only to receive the same vague answers. After approximately 10 days, I personally visited a Chase branch in Brickell, Miami, where I was shocked to learn that my business account had already been closed. When I asked why nobody from Chase had contacted me or requested documentation, the branch representative told me that Chase had too many customers to contact individually. This response was astonishing, particularly after more than 15 years of banking with Chase. Meanwhile, my company suffered serious financial disruption. Incoming payments from customers were rejected, and I was unable to access or transfer business funds needed to meet financial obligations. To make matters worse, I was informed that Chase would mail a check for the remaining balance to my personal address, but that additional approval might still be required before the check could be cashed. How is a legitimate business supposed to operate when its bank restricts access to its funds, closes its account, rejects customer payments, and provides no meaningful explanation or clear timeline for returning its money? I understand that banks have responsibilities to investigate suspicious activity. However, I believe customers deserve professional communication, reasonable transparency where legally permitted, and prompt access to funds that are not subject to lawful restrictions. I have now filed formal complaints with the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB) regarding Chase's handling of this matter. I am requesting the immediate release of all company funds not subject to a lawful restriction, written confirmation of the remaining balance, and a clear explanation of the account closure to the extent legally permissible. After more than 15 years as a Chase customer, I never expected to be treated this way. Based on my experience, I cannot recommend JPMorgan Chase Bank to business owners who depend on reliable banking services and access to their operating funds.

I don’t believe there’s any way to improve the experience of employees, unless someone is compassionate and serious about their job within this company.

Please believe what you see! This company is not financially stable and they will take money out even when you’re loan is over

BELIEVE THE RATING YOU SEE! They illegally took my money on the end of a loan. They must be financially unstable. Pick a different bank

I've called several times because I request to waive 34.00 fee since my payday was a day late. Chase put a 34 fee on my acct the same time my payday went in. Chase keeps doing that. And when I call for Mgr the agent just hangs up. I know they can waive and please a longtime loyal customer. But they dont. Chase has very poor service. And shame on Chase for taking money like that.

taking our money. scam

Trisha S (in Atlanta Georgia) customer service rep went out of her way to calm my anxiety and check that my personal info was secure. 10/10 recommend her!