JPMorgan Chase & Co.Reviews of jpmorganchase.com

These people are brain dead do not follow. Instructions constantly withdrew money out of the wrong account and then charged me for any inconvenience fees. These people are monsters and I would never recommend anybody bank with them.

Scammers and Frauders Bank - Customers just always placing chargebacks and this bank help them to scam!!! Avoid JPMorgan customers!!!

We are just trying to close out a brokerage account that my deceased father-in-law had. Have spent hours on hold, every time you call it is starting over explaining what needs to be done. There is one small worthless stock that needs to be cleared to recognize the loss. They have you submit a notarized form, you get an email back saying it is being processed then nothing happens for weeks. Then you start all over again. I WOULD NEVER USE CHASE/JP MORGAN FOR INVESTMENTS!

Deposited a check from Progressive insurance Dec 1. (My car was totaled in accident.) Was told check would be in my account today, Dec 5. Now being told it will be there by Dec 12. 11 days. 11 days in 2025. A check from a large company. Not an individual. I need a car to get to work. I am currently renting and cant afford a rental for 11 days. No one answers phone. No one answers emails. I am furious and will be transferring out of chase as soon as this is wrapped up. So frustrated.

Executives from this country raped children on epstien island!

I've been a long time customer and usually can find solution on my own. This time I reached out for assistance since my scheduled property tax payment for a precise day of payment was delayed hence a late fee penalty was assessed unto my account. My personal banker deferred me to customer service department, I supposed not wanting to deal with the issue. I didn't get far with the CS either basically telling me that it was my fault that I didn't specify the payment had to go out that particular day??? I've been banking with other institutions and have never encountered this issue. Instead, they would inform me that my account would be debited a day or two prior the due date, if needed in order not to miss it. There was no such warning or indication here so I assumed when you schedule a bill payment for a specific date, it would actually reach its destination on time. I got the run-around basically blaming ME for being careless? My multiple calls and insistence to speak to a supervisor went only as far as a promise to file a report with the complaint department, which will take 3 to 5 business days with no promises of a resolution. This is a horrible way to treat your long time loyal customer, or any customer for that matter. Very disappointed and considering to close my accounts altogether.

Horrible state of affairs. Banked with them for over 25 years and now, just want to close the account and leave. Was on calls with them just to transfer money to my own wise account for which they kept locking me out of my online banking, stating that wise is a crypto account!! As far as I know it truly isn't, just a way to keep the money there so they can have larger sums to show as deposits for their shareholders. Have been on the phone with them for 13 hours and they locked me out a total of 5 times in that time, and no result at all from conversations with 15 reps!!!

Tried to transfer money from my chase checking, to an investment account with Fidelity today. The 1st problem was a $10K per day restriction. OK, let's start with $9.5K, and make time to do 3 more transfers, on different days. Second problem was the phone call I got, from what sounds like an offshore call center. They started a lengthy "verification" process, ending with 3 security questions. I had answers for the 1st two, but the 3rd question: "What year did you pay off such and such vendor?" 10, 12 or 15 years ago? Huh? Result: transfer canceled, and joint checking account locked. Was forced to disrupt my work day again, and call their fraud dept., to endure another lengthy "verification process", just to get the account unlocked, and get back to where I was before I made the transfer, and go start over. This, from a bank who refused to cooperate with law enforcement, who only needed a simple letter, in order to go knock on a door and possibly arrest thieves who had fraudulently charged goods delivered to an apartment. Perhaps if Chase would work with law enforcement in catching thieves, instead of piling ever more onerous security hoops on customers, wasting valuable time, I wouldn't be looking to move my personal and commercial accounts.