JPMorgan Chase & Co.Reviews of jpmorganchase.com

I applied for a home mortgage online 7/22/19. Chase offered me 3.75%, no points and a $1,000.00 credit with a rate lock. On 9/15/19 I received a MORTGAGE COMMITMENT LETTER. On 9/18/19, ONE WEEK BEFORE THE CLOSING, CHASE CALLED ME AND PULLED A CLASSIC BAIT-AND-SWITCH. Chase said I had a bad debt-to-income ratio and said my wife's lower credit score would be used to change my mortgage, eliminating the $1,000.00 credit and adding $5,100.00 in points. No further explanation or documentation to support Chase's claim of a bad debt-to-income ratio was offered. My FICA score in July 2019 was 797! Chase waited to the last minute to raise this issue and offered no explanation for the delay. I could have gone to a different bank for a mortgage if there was more time. This was a horrible experience with Chase.

I feel that it is VERY important to share positive news about a company I have been a customer with for a while. Of course I needed help with my April payment. Chase set up a toll free number that you can call, it's all automated and processes your request for a deferred payment. The system approved me for 3 months. Do you know how much that will help!? Yes I know interest will still be charged, but that's in the agreement I acknowledged when I got the card. No big deal. This process was very quick and easy. I appreciate Chase for that process and will continue to maintain my relationship with them. Great job!! 🙏🙏

I scheduled a wire transfer for March 27. I received an email that they delayed it. I tried calling Chase that day for clarification. March 28 and today. Each time I was on hold for at least two hours and I could not speak to anyone.

My minimum credit card payments basically tripled without warning and I just can't keep up with it. My daughter was born premature so my expenses right now is too much to keep up with. I tried resolving this issue but they are cut throat. I don't believe in filing for bankruptcy and I want to pay what I owe. They are just playing hard ball even though I have paid my card faithfully for years now. I liked this bank a lot until I saw what's beneath the surface.

I went into chase bank with a friend she was using the machine taking out money so I stand by the table on my phone drinking a cup of Starbucks coffee a Spanish lady a security Guard came to us because now my friend is checking her reciept & money & we talking she just came harassing us saying u can’t stand there omg I just flip on her I was sooo upset that someone could just try to mess up yur day Wednesday January 29th 2020 her security company is alliance security we go there every Wednesday well used to

Tried to clear up a credit card matter with Chase. The agent repeatedly put me on hold, "for only two minutes.." The call wasted 59 minutes of my time. I am cutting up my Chase credit card. MasterCard is much faster, and much friendlier towards its customers.

I've been banking here for over three years now, with both business and consumer accounts, and have been very pleased with everything from the branch customer service to the online platform functionalities/options for online banking. There was a major issue with my business trust account at opening but they fixed it immediately without issue.