JPMorgan Chase & Co.Reviews of jpmorganchase.com

Horrible service, horrible as a company.

I use them for business banking and have had stellar service. I am assigned my own personal banking rep and any time I need something, I call or email her directly rather than calling a general phone line. She gets it done. My banker has spent hours assisting me with issues that would normally require me to do in person. The fees for business banking are a bit higher than a lot of smaller banks out there, but I feel like I am getting what I pay for.

So locking me out of my account everytime I try to pay my bill, make me HAVE TO pay in bank, which is 23 miles away from me, and then discriminate against me for not being able to keep up with a bill that's constantly being forced into a place where I cant pay it responsibly? And oh Jesus, oh Jesus, I am not a person to comment on people who make their living working as cs using CRM but you guys harass me, and when I answer you hang up? What kind of crap is this? Then you continue to market offers to me as if I can even do anything. No one i know trusts you guys, I took a chance and I regret it. Its virtually impossible to contact them or make plans to pay your bill or even set up an account, and in the end it only reflects negatively on you because we all are playing some kind of adult blame game? I've paid the bill twice over now, and im still treated second class, and im still treated as if my belief you guys won't do it again to me even after speaking to a banker, is wrong which I know now it is. Why should I have given you the benefit of the doubt twice, and still not get anywhere? The BBB should really investigate both chase and wellsfargo, this is insane I can't trust any banks. Its like the depression again. Rest assured next payment is the last, and the test of my assets are being put into a safe place where I won't give anyone that same trust. So thanks for trust issues, because I was entrusted with an agreement which I withheld and im still not getting the take from my give.

My best bank Card is always on with no declines. And the aftermath of Pepsi's spending cards iis way cheaper

1 Star, due to their uncomfortable Porcelain Thrones, on which one can not have deep, meaningful ponderings about Electric Vehicles, Battery Storage and Space Travel. 😥

The worst credit card company when it comes to disputes, and standing behind their customers. I truly had a legitimate reason to dispute a charge -888 Auctions sold me a 'Diamond' that was lab created, and never disclosed type of diamond. Chase sided with merchant, and I was charged for the item. I worked with the merchant and sent it back; now I have to pay the charge $1,220.00, and I have no Diamond. Chase still stands with the merchant! REALLY!!! Why have a Dispute Department???!! The worst credit card company ever!!!

COMPLAINT REF 00032793 I have been trying to sign up for a Chase UK account via the app and it requires ID verification whereby it supposedly automatically takes a selfie if you smile at the camera. The problem here is it REFUSES to take the photo. when I follow the instructions that your customer service advisor "Jules" tells me to, then the app simply doesn't register that I'm smiling and it and won't take the photo. I can just about accept a technical issue, but having unqualified amateurs at customer service WASTE MY TIME clearly reading off a script with pointers like "make sure you aren't wearing sunglasses" and "make sure you are pointing the camera towards your face" then that's where I draw the line. In fact no, I draw the line at your insulting letter concluding my complaint as being rejected because apparently I am not following the in-app instructions. I've explained the situation a dozen times in three phone calls, yet you still play dumb, stick rigidly to your script and act like you can't possibly fathom that an app won't take a photo of me. I'd told you in the first call that I intend to transfer just over 60k into that account - do you think I would have anywhere near that amount in savings if I was so stupid as to not be able to operate an app requiring a selfie? I have taken the claim to the Ombudsman, thus you'll be paying their fees, plus compensation when I eventually win. All of this could have been resolved if you'd have simply put out an app that worked or *gasp* accepted my request to send you an email of my ID and selfie to verify my identity. I offered you this option several times but apparently a huge organisation like JP Morgan doesn't have a single email address and arbitrarily relies on an AI to verify identities rather than having a human look at the IDs. Other complaints to add - they are liars. They claim they've tried to call me three times to resolve this matter. They haven't called. No missed calls, no voicemails. When I've pushed them to confirm the dates and times they supposedly called me, they can't produce this information. In one letter they have tried to quote me as saying I have said "I have matured in appearance" and as such they're treating this as some kind of admission don't look like my passport - I've never said that! My ID photos were taken relatively recently so the likeness to my ID is not an issue. And even if that was true, what on earth has that got to do with the complaint about your app refusing to take a selfie! If you're going to LIE then at least make the lie consistent with the issue I am actually making a complaint about! If this is how you think you're going to break into the UK banking sector then think again. Unprofessional, chaotic incomprehensible complaints handling. The UK banks run rings around you in every respect, from their apps, websites, customer service and complaints handling. UPDATE - Despite Chase maintaining that they did nothing wrong and that I wasn't taking the selfie "correctly", I proceeded with my complaint to the Ombudsman and was awarded £750. The Ombudsman specifically noted that I have been "singled out" on the grounds of appearance. So there you have it. A bank discriminates against a customer on the grounds of appearance then desperately tries to deny it. Shameful.

This bank is one of the biggest market manipulators, not Musk ;)