JPMorgan Chase & Co.Reviews of jpmorganchase.com

Great customer service at branch, but horrible banking experience. I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared the sender’s account on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get anyone to give me a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a nearby branch and their systems were down. The next day I go to the Denver Quebec branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing that the check cleared. The President and Vice President of the branch worked very hard to resolve this matter with Chase, but the issuer wasn’t allowed to verify checks due to confidentiality so I’m still waiting to receive my funds and for them to unblock my account. Shout-out to Jordan McKnight and Barry Malcom-Reed at Quebec for their help and prioritizing my concerns, but I am surely closing my account and transferring to another bank when my funds are finally released. Very inconvenient and the only reason for two stars is because of the wonderful people at this branch! Five stars for them, but overall if I could give Chase 0 stars I would.

WHY? I have been a loyal customer since 2009 when we moved all 4 accounts to Chase from BoA because of poor service. I have a couple credit cards with lines between 7 and 17K but this place where I bank will not approve or offer an Chase or Chase sponsored cards with a line of 500.00. WHAAAAAAT????????? Maybe I should give Citi or Capital One my banking business they are offer very good bonuses to move over to them.

HORRIBLE! no customer service at all. Rude and condescending. Closing my accounts. They claim it costs them 12.00 to process an outside check that had insufficient funds from another party and will charge you that amount with no waiving of fee even for a child's (small amount) birthday check from an elderly relative that made an error in their account. Will charge the chase customer that was not at fault. Relative said their bank did not even charge them a fee. BEWARE! DO NOT DEPOSIT CHECKS WITH CHASE BANK. When I asked the so called " customer service" rep, how can I trust a bank to process checks and not be worried about getting a fee assessed if the other person makes a mistake, she said "well there is a risk to everything." NO THANKS!!! Not taking a risk when it comes to banking and my money.

They may do well on investing your money for retirement but they suck at trying to access it. I would not recommend this investment firm just for this reason. Have a year into this person's death and have yet to be able to access the trust monies. Their willingness to help and get things taken care of is none. They have set up phone appts and don't call. Who has the time to waste like that? Surely not someone that actually works for a living.

Potential candidates - don't even bother wasting your time with J.P. Morgan. Attended for an SG interview for an entry level position (even though I have many years of experience) and received good feedback from the hiring manager, Jing Ying Huang, even though she was late for the interview for more than 10 minutes. Monique Ng, the so-called HR from Hong Kong did not even follow up after the interview. Upon chasing for an update, she claimed to have me apply to their website for the role (made no sense at all) and she would then respond on the next steps. It had been more than a month but no response whatsoever from one Monique Ng. Clearly, this is an incompetent bank with even more useless staff. From this, it was clear that multiple red flags were triggered and these evidently point to shady HR practices and questionable behaviors as to the overall culture of a listed US bank. In view of the above, I was obviously no longer interested and have since blacklisted J.P. Morgan. Coincidentally, I was earnestly headhunted by Goldman Sachs and BlackRock for a much better position merely a day after this circus show of gross misconduct from J.P. Morgan. Thankfully I was not fooled by J.P. Morgan's phony pretenses and incendiary culture. I am glad I did not fall for shady J.P. Morgan. Red flags are always the best indicators of foreboding malevolence. I have since secured the BlackRock role and never looked back. Good riddance.

Horrible. I’m stuck because my check is auto deposited and it’s to hard to change right now that I’m sick. So many inappropriate charges, like magazines, they won’t remove or give you a hard time and say you need to get new card. Then, won’t approve legitimate charges from AliExpress. Over & over. Send me all these offers to invest. Yeah, right! Took over for Washington Mutual. I didn’t choose this bank.

Chase has continuously expressed their disdain for customer satisfaction over the years and it seems to be catching up. I opened an account with Chase online and after providing all the needed details and a couple transactions they closed my account due to “fraudulent activity”. No explanation other than that I had to come in to verify my account with some “extra information” Despite me being bedridden due to a injury I was told nothing could be done about this and that I would be mailed a check after 10 days…. Still no Check. I’ll add Chase to the list of Companies who can’t figure out the ever so hard puzzle of accommodating people with disabilities. I am aware that it is completely legal for chase to close my account even though I did nothing wrong however I am just sharing my personal experience.

Our line of credit dropped from approx. $50 k with Chase Reserve to $17k with Chase Preferred. We had a $ 22k deposit to pay for our son's wedding venue. We called to increase the line and it was refused! We split the deposit into $12k (due 3/24).. we had $15k left on our credit line before the $12k payment...and $10k (due 3/26) & then made a series of prepayments directly from our bank to make sure the $10k was covered. Chase did not considered these as payments until March 29th although they cleared our bank on the 24th and looked as if they cleared on their site. Our first attempt to talk to a supervisor was being placed on hold of over 40 minutes. We hung up. Our second attempt was also long holds. Our first talk with a supervisor was a lady who spoke over my wife, told her the funds we had paid were not going to clear until the 29th and then hung up on my wife. Needless to say we will ditch the card as soon as we can. We made the second $10k payment today using a Mastercard issued by C*** Bank where our credit limit is greater than Chase Preferred (however, no fees or points... just peace of mind that the payment will process).