JPMorgan Chase & Co.Reviews of jpmorganchase.com

I'm the executor of my parents' estate. JPM did not have beneficiary information for all 4 accounts even though my parents were in their upper 80s. After forwarding both death certificates, they closed Dad's accounts and said they were now Mom's. Explained Mom was also passed. Oh, we thought it was two certificates for Dad. 5 more days. Customer service overseas with heavy accent. Then they closed all the accounts, even the custodial account with a grandchild. Then they entered the grandchild as deceased also. No. She is very much alive and on active duty with the Army. They canceled her credit card and she had to spend hours on the phone to make sure this terrible mistake didn't impact her further. Again called customer service in India (?) Pakistan (?). Two more days until I got one account straightened out, maybe... This is ongoing. No more Chase or JP Morgan. Update (6/18/24) Still dealing with incompetent customer service. Chase Bank cannot help with anything from JP Morgan. My lawyer told me to bring the will that was filed with the county. That proves I am executor so they can tell me who is listed as beneficiary. Nope. Chase personal banking rep said I need proof of estate executor not will executor. The will says I am executor of the estate. That's not good enough. JP Morgan sent me pages and pages of beneficiary forms for me to fill out. I asked if my brothers also got the paperwork. They can't tell me. So should I have my brothers call ? They couldn't tell me that either. So should I have the whole country call just in case they are named as beneficiaries? They can't tell me that...

In a little over a year after opening a JPMorganChase checking account and a brokerage account, I lost confidence in Chase based on the way I was treated, and I closed all accounts. Denied credit card even though I had excellent credit rating and had extensive assets in the brokerage account. I did research and found out that Chase has a binary rule (5/24) rule stating that you won't be approved for a Chase credit card if you've opened five or more cards from any bank (excluding most business credit cards) in the past 24 months. This rule is never stated in the credit card application. I have opened credit cards that offered cash bonuses after a fixed dollar amount was charged to the card and paid. In one case, the offer was a $200 bonus after $1,000 was charged to the card within a set time period and paid off. Taking this offer yields $200 benefit with no additional expenditures as long as the credit card is used to make the necessary purchase. Using such bonus offers is an excellent way to manage personal finances. Chase put a 10 day hold on a check I deposited in the Checking account. JPMorgan incorrectly titled/registered the Brokerage account with the wrong Trust date, and omitted one of the trustees. When I noticed the error (yes, I noticed it and JPMorgan did not), I notified the Client Advisor about the error. 46 days later, I closed all JPMorgan Chase accounts with the error not corrected. During this 46 day period there was no change in the title/registration of the Brokerage account after numerous efforts on my part to get JPMorgan to make the correction. On two separate occasions I was told that the error would be corrected within a couple of days. At a meeting to check the status of efforts to correct the trust date error. I was requested to sign a “Trust Certification” certifying to a fact that was not true. I lost confidence in JPMorgan/Chase after I was encouraged to sign a document that all meeting personnel knew was not true.

So far no issues, and they have great tech/the best mobile app I've ever used. Glad to see they are now in the UK.

I'm a merchant and this bank allowed one of its customers to literally steal our money by using a credit card chargeback that is completely illegal. We tried to reach out their customer service and it was completely useless.

I have been banking with chase for many years. I have been so impressed in the past. However, the past year or so I’ve noticed more than one atm being down, not working, out of money, and one the touch screen was broken. It’s so frustrating to drive to the bank only to discover you can not in fact use it. This is west Carrollton Ohio, Kettering Ohio, and centerville Ohio. I’m not even sure what’s going on with the maintenance of these atms, but it makes me want to switch to a different bank because that’s unacceptable. I’ve wasted too much gas driving around trying to find an atm that actually works. During business hours it’s fine but after hours is when the issues arise. If you go to an atm only location you’re out of luck. Ohioans beware!

On March 6th, 2024, I found a bunch of transfers and withdrawals from mine and my college son's accounts. With help from the Chase branch in Livingston, I filed claims. A verbal PIN and new access questions were created. On March 13th, Chase Livingston created new accounts, transferring the balances from the old accounts. On March 14th around noon, I discovered another set of transfers and withdrawals from my college son's new accounts created on March 13th. All the withdrawals were made in person at a Chase teller. Chase returned one of the withdrawals and accused me, stating "the item(s) being disputed were authorized, or you received benefit from the item(s)." The total loss is around $50K. Chase allowed the withdrawals based solely on a fake photo ID without a debit card or checks with signatures. So far, Chase refuses to admit any wrongdoing and refuses to return the unauthorized withdrawals. Although I have a set of alerts set, but had never received any cellphone text or email for those unauthorized pin change, transfers and withdrawals For the safety of your money, I suggest staying away from Chase.

If I could give this collection of CLOWNS a negative 50 score, I would. This pack of pigs - led by Jamie Diamond - has the3 nerve to have customer service and also their Security Dept in INDIA! India? This is a country the World Health Org said was THE MOST unsanitary condition in the world. AKA they crap in the streets and their neighbors lawns. NPR reported that the lot next to the crumbling Taj Mahal is filled with the carcasses of dead animals. In other words, a house dies, these pigs dump it there. Let not forget the rape gangs that are so prevalent. Chase has become a joke of a bank. There i no customer service, there is no real security, and if one of the rape gang members gets your credit card info, they can sell it and there is no recourse. India has no laws protecting your personal info. Are you going to fly to India to prosecute the offender? NO! Pull your money out of Chase. It's at risk and Diamond does not give a crap about retail banking. Chase does not want to hear about the terrible service given from India. They have employees in the US that think its funny to hang up on customers if their precious Indians are criticized. Let the Treasury Dept know how horrible Chase is. Encourage that they yank their operating license. Chase used to be a good bank - decades ago. As you can see from their low ratings - they STINK at what they do. Let's work to close them!!!!!!!! I hope you read this Chase. Now DIE

My main complaint about Chase on-line banking is this: log into the on-line banking site & on the upper L hand corner is the 3 brs for the drop down menu. Each & every time I click on the menu, the bottom portion is not displayed. In this bottom portion is the access for the "secure message center". If it is NOT displayed, you cannot click on it to access the message center. Then IF you type in the search bar secure message center, that too does not allow access. I even tried phrasing it differently & it still did not come up to access. i have complained before about this & nothing is done to rectify it. This is very frustrating since it isn't making banking easier. In fact, it adds to frustration.