Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentAug 29, 2024

We're very sorry to hear about your experience and sincerely apologize for any inconvenience caused. Please know that we take your concerns seriously and would like to resolve this matter as quickly as possible. We have sent a request through Trustpilot for further information, so that our Care Team can investigate the situation and ensure that any errors are corrected promptly. Your trust is important to us, and we sincerely apologize again for the experience. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 29, 2024

Thank you for sharing your experience, and we sincerely apologize for the delay in responding to your financial hardship program application. Our Financial Team takes between 7 to 14 business days to review and send out an offer if approved. We understand how crucial it is for you to receive the support you need, and have sent a request through Trustpilot to learn more information. Your well-being is our top priority, and we are committed to supporting you within the best of our ability. We look forward to hearing back from you. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 27, 2024

We sincerely apologize for the distressing experience you've shared. Your feedback is deeply concerning, as it is our top priority to provide reliable and compassionate support. We want to assure you that we are not a scam, and we regret that you did not receive your medication or a timely response from the Team. We have sent a request through Trustpilot for further info so we can investigate and resolve this issue immediately. Your trust is important to us, and we are committed to making this right. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 21, 2024

Thank you for sharing your experience. We sincerely apologize for the challenges you faced, as this does not reflect the standard of care and service we strive to provide. Your feedback is incredibly valuable, and we are taking your concerns very seriously. Please know that we are addressing these concerns internally to prevent similar situations from happening in the future. Your trust is important to us, and we regret that your experience led to a loss of confidence in our services. We would appreciate the opportunity to discuss this further and have sent a request through Trustpilot to learn more. Thank you again for your feedback, and we wish you the best on your journey towards better health. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 19, 2024

We are sorry to hear about your experience and wish to resolve matters sooner than later. Therefore, we have sent a request through Trustpilot to learn further information. We look forward to hearing back from you and sincerely apologize again for the frustrations. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 19, 2024

Thank you so much for sharing your incredible experience! We're thrilled to hear that our team has been able to make such a positive impact on your life. It's our goal to provide not only effective care but also to ensure that you feel supported and empowered throughout your journey. It's heartwarming to know that your family and friends have noticed the positive changes, and that you're enjoying a better quality of life. Your kind words reaffirm why we do what we do, and we're so grateful to have been a part of your journey to rediscovering happiness and peace of mind. We look forward to continuing to provide you with the care and support you need.

Response from Joyous - Low-Dose Ketamine TreatmentAug 15, 2024

Thank you for sharing your experience, and we are sorry to hear about the difficulties you've encountered. Your feedback is important to us and we are actively working to ensure the cancellation process is straightforward. The Care Team will need to send you the Off-Boarding form to process treatment cancellation. The best way to contact them is via Text or Email at (844) 774-0909 or [email protected]. Care Team hours are Monday through Friday from 9am-5pm PST with the aim to respond within 1-2 business days. Regarding your experience with the treatment, we are sorry to hear that it didn't meet your expectations. It's important to note that two weeks may not be enough time to fully experience and assess the benefits of the treatment, as it often takes the first month to introduce the treatment into your system. Sleep improvements can typically be made with different dosing times. Speaking with a Joyous Provider can assist in making sure the dose protocol fits into your schedule and does not cause any unwanted effects. The Care Team will get back to you and we sincerely apologize again for the experience. If you have any further details to share, please feel free to share them directly here https://www.joyous.team/joyous-experience ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentAug 15, 2024

Thank you so much for sharing your experience! We are thrilled to hear that every interaction was positive and that you have experienced a positive impact on your well-being. We completely understand that life circumstances can sometimes require difficult financial decisions. Please know that we're here for you whenever you need us, and we're always ready to welcome you back if your needs change. Take care! ~Best, Joyous Team