Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Their shipping customer service is awful. Just be aware you can't call anyone with a customer service/shipping issue. They will tell you that there are no supervisors and no phone calls. If you need support, they force you to use a subpar text-message team. I haven't had any product problems, but the service is some of the worst I have ever experienced. UPDATE: **Their response below epitomizes the core problem, and what I had to deal with until they flat-out failed and said "tough luck" to the problem they caused in a text (of course). It is impossible to talk to anyone; you are a number that can only interact via text or email. They push everyone into a chat with bot-like responses (see their response to this review below, that's what their posts look like as a customer too), and if you need escalation, you can't speak with anyone or reach a supervisor. All supervisors hide behind the poor team members. I asked at least 5 times for one, but they send generic team members who can't fix the problem and just send canned bot-like responses. Again, the product is fine, but the customer service team/shipping group, especially supervisors when dealing with problems, is some of the worst service I have ever experienced. Hopefully, if you use them, you never have to deal with them on a specific problem beyond basic questions where a canned bot response will suffice.**

I really regret giving this company my money. They quickly, and I mean the same day at 10:10 pm took my money. I hadn't even been approved yet. The next day they tell me I have to run this by my primary care physician and be approved before I start treatment. This changed my mind and prompted me to request a refund. I had to do so through text and continue to get a message stating it's being review. What is there to review. I'm not getting the treatment so refund my money. This is one message from them that clearly states I'll need to pay three months subscription even though I am not getting the treatment. I'll follow up once I get a answer from them. This is what they wrote when I requested a refund: Hi Rachel, I'm sorry this has felt like extra hassle after your visit. I'ma flagging your $129 refund request for our care team to review, since refunds have to be handled by them and I don't want to promise an outcome before they check the charge. Your account is on a 3-month commitment plan, so cancellation would take effect after your commitment ends on December 31, 2026. You can submit the cancellation request here:

Horrible company. Unprofessional and deceitful. They TELL you to communicate via text, but most everything there is automated and inaccurate. Within the text, they disregarded my concerns, moving back and forth between text and email. Using text, they send 'canned' announcements about my treatment when I DID NOT START because I wanted questions answered and clarified. Initially, they told me there "were NO side effects" and specifically that "driving was not an issue." Then the day BEFORE starting treatment, they said that I should not drive for several hours after treatment. They also told me twice that a nurse would call me. On Tueday 9/22, they stated a nurse would call between 12:00 pm and 5:00 pm. There was no call and no message. Then they promised the same call from a nurse on the next day, Wednesday, 9/23. STILL no call and no attempted call. They would not refund money for two shipments of their product, which remain unopened and never taken.

Stay away from this company! I was a new customer and they are unprofessional. Imagine when you've been there a while, This company has horrific customer service, and works through Bots and Ai. Mental health cannot be done through AI or a bot. It's also completely run through technical channels that fail consistently. They set appointments but they don't show up, then they tell you that you canceled it although false. Then there's so many technical glitches, gas lighting ploys. they are not on time, but they take your money on time, if you're looking for mental health relief this company Joyous will only heighten your anxiety your frustration or whatever else you have going on. This company is poorly run and especially a company that deals mental health, this one is extremely dangerous. steer away!!!! Don't let the fact that it's inexpensive fool you. You're better off paying and getting better service again this place is dangerous stay away. Now They Are Climbing to have reached out to me and they never did all the communication I got was by a bot. Seriously stay far away from this company they are dangerous and they're bad for your mental health

I started treatment but I got ghosted on my follow up appointment and got cancelled on the next appointment. They will not talk on the phone only text and email. Terrible customer service and no regard for the patients. I should have seen all the other terrible reviews, for good reason. Go somewhere else!

I have tried four different - and valid - forms of online payment. None of them has been accepted by Joyous. They seem to be resistant to the idea that there may be something wrong with their software.

Terrible customer service and you can never reach a person.It is AI chat/text followed by overseas text/email support ONLY. First they left me in waiting room and provider was no show. When I hit the nurse practitioner on the line.It was fine but I had a follow-up question before starting?And I couldn't get that answered. After several times of not being able to connect with someone on the phone I canceled the service and got charged two hundred fifty dollars of a cancellation fee.

Worst thieving company EVER. They will STEAL your money even after you cancel them. NEVER EVER BUY FROM THEM.