sharon W.
Poor customer service
The team failed to make me aware that I needed a follow up appointment after 21 days so when I tried to refill I was left depressed without medication for 10 days. I would not recommend this company.
Response from Joyous - Low-Dose Ketamine TreatmentDec 9, 2024
Hi Sharon, we're so sorry for the frustrating experience you've described. We strive to make our treatment and guidance as supportive and helpful as possible, and describe the refill and follow-up process through the beginning of patient treatment, as well as sending reminders to schedule any appointments needed. We're really sorry you didn't feel supported during a challenging time, and will have someone reach out to you directly if they haven't already. Thank you and wishing you well on your mental wellness journey, Joyous Team



