Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment reviews

1,952 approved reviews, newest moderated first

Michael W. M.
Dec 23, 2024
Life changing
This treatment has been nothing short of life changing and Joyous has made the entire experience, from start to nearly a year in, straightforward and trouble free.
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Patricia M.
Dec 23, 2024
It’s changed my mental health.
It’s changed my mental health.
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Nathan L.
Dec 23, 2024
I’ve had a mixed experience with…
I’ve had a mixed experience with Joyous. The ketamine therapy is wonderful, but the actual logistics are problematic. They’ll send you a 30 day supply but only refill your prescription every 35-40 days and the therapists are very “hands off”. I would call myself a “reluctant customer”, and only have continued to use it while looking for something better.
Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024
Hi Nathan, we're sorry to hear you've had a challenging experience with our logistics. Our refills go out based on your last refill date, your current dosage, provider approval of rx, and the feedback of how many troches you report having from your last pack. Our refills are designed to go out before a patient runs out if they are requesting a refill and are approved for one, so we're looking into what happened in your specific case to understand what might have gone wrong. Separately, we provide treatment courses, guided meditations, and treatment support on our Be Joyous platform to help support patients through their journey. Patients are encouraged to do the things they love and bring them joy, and personalize the experience to their lives (so taking it in the morning vs evening, or breaking up the dosage or taking it with them to therapy sessions). We understand some patients prefer a more hands-on approach with a dedicated therapist, and completely understand if that feels more supportive for you. Thank you for trying Joyous and sharing your experience, and we hope you find a treatment that fits your needs best. ~ Joyous team
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Johnathan S.
Dec 23, 2024
Life-Changing
I've tried years and years of both medication and therapy and this is the only thing that has significantly helped to the point of it being life-changing. I would recommend it to anyone.
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Derek B.
Dec 23, 2024
Dropped my care with zero refills
Dropped my care with zero refills, zero time to get a new prescriber, or care about coming off 120mg cold turkey. My depression is back, my pain is severe and I have zero options. You're a number, not a patient or person. Check the automated response from Joyous. My apologies. I'm probably speaking out of anger for being dropped without warning.
Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024
Hi Derek, we're sorry to hear about your challenging experience using our service. We don't take patient discharges lightly, and providers usually only decide to discharge a patient if they feel that our treatment is not a good fit due to needing more in-person support or due to a potential safety concern. We want to ensure that our treatment is a safe and supportive treatment for our patients, and if a discharge is deemed necessary, patients will receive a letter from their provider detailing the decision. We deeply appreciate you trying our service and we're sorry if it didn't work out for you or wasn't a good fit. We certainly don't want our patients feeling like a number and we truly hope you find a treatment that is best suited for your needs to support you on your journey. Thank you, Joyous team - just a quick edit to share that this isn’t an automated response, we’re a team of real humans who respond to each review & look into the details to see how we can improve. Every single person’s story legitimately matters to us, so much so that I’m responding again on Christmas Eve. ❤️Wishing you well today and always ~
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Mike M.
Dec 23, 2024
Great treatment plans and providers
Great treatment plans and providers. I have had great results over the past year with Joyous. It does seem like you are cared for despite all of the contact being over digital communications. Regular check-ins, on time delivery of medication.
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David Z.
Dec 23, 2024
The easiest and affordable Ketamine…
The easiest and affordable Ketamine treatment out there. Has made a tremendous improvement in my mental health for over a year now
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Brandon M.
Dec 23, 2024
Slow shipments
Slow shipments, irregular formulates and PISS POOR CUSTOMER SERVICE.
Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024
Hi Brandon, we're sorry to hear you had a challenging experience with our customer service. Our team of dedicated Care Team and Nurse Team members work hard to help our patients and support them through treatment. We're sorry you felt we fell short in your situation and we're sharing this with the team to look into what went wrong in your case. If you'd like to share anything specific about your experience, you can do so here: https://www.joyous.team/joyous-experience We hope you find a treatment that feels supportive for you. ~ Joyous team
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