Hannah A.
The customer service is horrible
The customer service is horrible, product not bad but choose a different ketamine service. They also will steal your money I've been overcharged multiple times and I've canceled when I canceled over being they never sent the last shipment and still refuses to give me a refund their excuse is well you pay for the whole thing not just the medication and I said no I'm only here for the medication give me a refund or send me the last shipment but of course they won't this is a terrible service becuase of customer service theirs no phone number you just have to email and hope they get back to you. They say they'll get back to you in 24 hours that's never been the case I've had them not respond for over 3 weeks
Response from Joyous - Low-Dose Ketamine TreatmentJan 9, 2025
Hi Hannah, we're so sorry to hear about this challenging experience and we really strive to provide timely support to make treatment as supportive as possible. Our treatment is a monthly subscription where payments are charged on the same day monthly, and includes provider appointments, medication, daily check-ins, and at-home treatment courses on the Be Joyous platform to help patients make lasting mental health improvements. The treatment is not just the medication because we want patients to feel empowered with tools and resources to make ongoing progress, but we understand that this might not have felt clear and we've escalated this to our Care Team to look into. Thank you for sharing your experience and again, we're sorry for the frustration and we'll have someone reach out directly once they've reviewed your account. Thank you trying our treatment and we hope you find a treatment that best supports your wellness journey. ~ Joyous Team



