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JLO Beauty (jlobeauty.com) has 271 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Summer
Professional wellness guaranteed amazing result.
Response from JLO BeautyJul 26, 2026
Thank you for your wonderful feedback, Corretta! We're delighted to know you've had such a positive experience with JLO Beauty. We truly appreciate your support and look forward to continuing to be part of your skincare journey.
shaun
I have been trying to cancel my subscription since Christmas and can’t
Response from JLO BeautyJul 24, 2026
We're sorry to hear your feedback and experience, Shaun. Your cancellation request has been completed as of today 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
Cheryl
I use the JLo neck cream and I absolutely love it.Its made a huge difference in the sagging skin in my neck and also has helped the lines across my neck.
Response from JLO BeautyJul 26, 2026
Thank you for sharing this, Cheryl! We're so glad the Neck Cream is making a visible difference for you. Remember, consistency is key—continued use can help you see even more results over time, as the formula works gradually with regular application. Thank you for being a valued member of the JLO Beauty!
Flor
Me encantan los productos los remiendo
Katie
I try to cancel my subscription and it is so hard. PLEASE Stop sending me product. Let me owner as I need it.
Response from JLO BeautyJul 24, 2026
We're sorry to hear your feedback and experience, Katie. Your cancellation request has been completed as of today 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
Elaine
JLO BEAUTY IS A SUBSCRIPTION SCAM!!! On February 10th I purchased a $64.00 trial set. I wanted to try the small package to see if I like the product. I was not aware that I was signing up for the subscription. On April 13th I received a $90.62 charge from JLO BEAUTY. I guess I was automatically signed up for the subscription, I did not have any knowledge of. When I called to cancel, the lady said I will still need to be charged thru July and gave me a discount to continue with the product subscription. I told her I need to CANCEL! So, I have the following charges: 2/10 $64.00 4/13 $90.67 5/12 $90.67 6/9 $73.58 7/9 $73.62 I received all products but very unhappy with a misleading tactics JLOBEAUTY runs. It's very sad that you are luring people who wants to try the product to subscribe unknowingly. I could have definitely use the money for groceries knowing the cost of gas and food nowadays. I DO NOT RECOMMEND AT ALL. Please make it easier for consumers to be aware of what we are getting. This is a subscription trap. UNHAPPY CUSTOMER
Response from JLO BeautyJul 28, 2026
Thank you for sharing your experience, Elaine. we apologize for the frustration caused by not being able to cancel sooner. We can confirm your subscription was cancelled 07/24/2026 with no future shipments. Regarding on the charges, We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM ET, and one of our representatives will be happy to assist you.
Crystal
I would give it a 5 star if the information was clearly lined out for the trial sizes. It may be different on the site now (idk) but I didn’t realize I was going to be charged like I have been. The product is great. I love the way my face feels and looks. The smell could be improved a bit.
Response from JLO BeautyJul 26, 2026
Thank you for sharing your feedback, Crystal! We're so happy to hear how much you're loving your results — that's exactly the glow we want for you. We apologize for any confusion regarding the charges. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
debra B.
The product line is great and it works. The customer service is wonderful.
Response from JLO BeautyJul 24, 2026
Thank you for sharing your feedback and experience, Debra! We’re happy to know you’re satisfied with the service our team provided. Thank you for choosing JLO Beauty.
