JLO BeautyReviews of jlobeauty.com

I have called and begged for you to close this account and could not get the rep to close the account. I cannot afford the product. You have sent and charged me for over 500 in product I didn't order. This caused me many overdraft on my account because I was not aware of it being taken. Please please close my account!!!

I especially love the cleanser(so gentle even on eyes) and the under eye patches!

Pleasant person that helped me. She was very sweet and helpful.

STOP with making a subscription automatic. It has happened twice now and then I can't cancel. It is ridiculous. There is no way to cancel on all on my customer portal. It is so frustrating.

Glowing, quality and price.

Too many steps. Cost.

Honestly I have the auto ship for my wife. She loves it all, and it makes her happy. Then she leaves me alone for the day :)

I have been a loyal customer since the inception of JLo Beauty in Dec. 2020 and have enjoyed regular monthly subscription of products since that time. JLo Beauty does not send a notification reminder about an upcoming shipment, just sometimes notifications when it is already on the way. This has led to my having a lot of extra product even when going into my account and delaying the product (you would have to do this regularly without forgetting - life is too busy for that). I called to cancel the subscriptions on 7/20/26 because was having trouble delaying the next shipment date when logged onto my account. I was told by the customer service rep I had two accounts. I told her I did not have two accounts. She wanted to cancel one of my accounts which confused me. I finally explained to her I had two separate subscriptions, not accounts. She said I had been a member since 10/2025 (this is when I started an eye patch subscription, not my regular three piece subscription which started 12/2020). The girl refused to accept that I wanted to cancel my subscriptions and kept repeating different offers to keep me as a customer. No matter what I said, she would just put me on hold, then come back and repeat offers. I finally gave in to an offer of 20% off all my future subscription shipments and canceled the eye patch subscription. The next day, 7/21/26, I receive a voice message from someone identifying themselves as a JLo Beauty supervisor apologizing saying I did not qualify for the 20% off future shipments and it should have never been offered to me. I called back on 7/21/26 and told them I wanted to cancel for good. The customer service rep continued to offer me 10% off because the last rep was not supposed to offer 20%. She too said I had been a member since 10/2025. I told her no, it has been since 12/2020. I told her I wanted to cancel and she kept telling me they could offer 10%. I asked to speak to a supervisor and she kept trying to say she already had spoken to one. After asking multiple times, I'm transfered to a female who identified herself as a supervisor. She said she was sorry about the rep who offered 20% and was requesting additional training for her. She said she should have checked before offering the 20% because I did not qualify. She offered 10% instead. I told her no, I just wanted to cancel and I did not appreciate being told my membership had been since 10/25 and that both front line representatives were extremely persistant in not accepting I wanted to cancel my subscription. She said the computer system had been changed over recently and it was showing the 2025 date. The customer service is extrememly discourteous to long-time members requesting to cancel. I've enjoyed the product for years and am sad it ended like this.