JLO BeautyReviews of jlobeauty.com

Response from JLO BeautyOct 10, 2026

We're sorry to hear your experience, Lindsay. We recommend you discontinue use of the product immediately, if you have not done so already. Please also contact our JLO Beauty Advisors at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST so we can discuss your experience further.

Response from JLO BeautyOct 5, 2026

Thank you for your feedback, Brooke. We're sorry that it took several attempts to get your request taken care of, as our goal is always to provide prompt and attentive support. We want to make sure your experience is much smoother moving forward. Kindly contact us at 1‑800‑704‑7551, available from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from JLO BeautyOct 5, 2026

Thank you for your feedback, Beverly. We're sorry that navigating your account options was not as simple as it should have been, as we strive to keep things easy for you. Our Customer Care team is here to assist you right away. Kindly contact us at 1‑800‑704‑7551, available from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from JLO BeautySep 20, 2026

Thank you for your feedback, Roberta. Our introductory 30-day supply features smaller-sized products designed for new members to experience a full routine and see how each formula works for their skin. Second and future shipments will transition to our larger 90-day kits, which are crafted to last for three full months of continuous use. If you need any further assistance, our team is ready to review your account and help you out. Please feel free to contact us at 1-800-704-7551, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from JLO BeautyJul 27, 2026

Thank you for sharing your feedback, Kelly. As a JLO Beauty member, you enjoy more than just automatic deliveries. Your membership provides exclusive pricing, convenient home delivery so you never run out of your favorite products, and the flexibility to customize or postpone future shipments whenever you need. To manage your account, please visit jlobeauty.com and log in—if you haven’t created an account yet, you can easily register online. For any additional questions or support, our team is available daily at 1‑800‑704‑7551 from 7:00 AM to 10:00 PM EST, and we’re always happy to assist you directly.

Response from JLO BeautyJul 24, 2026

We're sorry to hear your feedback and experience, Katie. Your cancellation request has been completed as of today 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.

Response from JLO BeautyJul 19, 2026

Thank you for sharing your feedback, Melissa. We’re sorry for any confusion regarding our membership program and understand your concerns about the recurring charges. The introductory offer includes future shipments unless the membership is canceled. We’d be happy to provide additional support and help review your account details. Please contact our Customer Care team at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.

Response from JLO BeautyJul 7, 2026

Thank you for sharing your experience, Debra. We’re truly sorry to hear this, and it’s not the level of service we aim to provide. To clarify regarding the sizes, the package you ordered was our Introductory Kit, which includes 30‑day starter sizes and comes with a membership that offers recurring deliveries, discounted pricing, and full account access through the member portal. About one month after the introductory kit, members receive a full‑size 90‑day kit. We'd love the opportunity to help you with your concern about the products. If you have any questions or need further assistance, please contact us at 1‑800‑704‑7551 so we can help you directly.