JLO Beauty Reviews | Read Customer Reviews of jlobeauty.com

JLO Beauty Reviews | Read Customer Reviews of jlobeauty.com

JLO Beauty reviews

271 approved reviews, newest moderated first

Lisa
Aug 5, 2026
I called July 3,2026 and canceled my…
I called July 3,2026 and canceled my subscription. It took forever before she world finally just cancel it. Now I'm seeing thete is still an open subscription. I want the freaking account closed.
Response from JLO BeautyAug 5, 2026
We're truly sorry for the frustration and inconvenience you've experienced, Lisa. We understand how important it is to have your account preferences handled correctly. We've confirmed that your account has already been canceled, so no active subscription remains. If anything else comes up, we're here.
Report
Cheryl
Aug 1, 2026
Disappointed Not Life Changing Variety and the actual creams are nice…
Variety and the actual creams are nice but, for the price I expected even better. I expected life changing. I can get this level from a drug store. No one has said to me I look fantastic what am I using? I plan to cancel my subscription and I hate you were planning to auto renew and have my bank information!
Response from JLO BeautyAug 1, 2026
We're sorry to hear your feedback and experience, Cheryl. Our pricing reflects the high‑quality ingredients, research‑backed formulations, and strict manufacturing standards that go into creating a safe, effective, and premium skincare experience. We're committed to delivering dependable quality and visible results you can feel confident in. With consistency use of JLO Beauty product you will see the difference you are hoping for. For further assistance and question, kindly reach us at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST.
Report
Kristina
Jul 31, 2026
The customer service representative was…
The customer service representative was friendly and and able to help me with my problem efficiently. Mahalo for the awesome service!
Response from JLO BeautyJul 31, 2026
Thank you for sharing your experience, Kristina! We're thrilled we could help. Thank you for recognizing our Customer Care team—we're always happy to support our customers. Thank you for your trust, and we look forward to continuing to support you on your skincare journey!
Report
Kay
Jul 28, 2026
The products are top notch
The products are top notch, and I like that I can change my subscription/products whenever I want to. JLoBeauty is THE BEST.
Response from JLO BeautyJul 28, 2026
We're so grateful you took the time to share this, Kay! Knowing our formulations have earned a place in your routine. We're also delighted to know you're enjoying the benefits of your subscription. Thank you for trusting JLO Beauty with your skincare journey.
Report
Lilia
Jul 27, 2026
The products are okay but not really…
The products are okay but not really hydrating and also when I apply the serum and then the cream it starts to peel off
Response from JLO BeautyJul 27, 2026
Thank you for sharing your feedback and experience, Lilia. We’re sorry to hear that you’re not seeing the results you were hoping for. For best application, please allow the serum to fully dry before applying the cream—this helps prevent the serum from lifting during layering. Thank you for choosing JLO Beauty.
Report
Katherine M.
Jul 27, 2026
For being so expensive i expected a lot…
For being so expensive i expected a lot more and as it is ..I was scammed with the total they said I would pay and ended up being like way more .. i didn't like the products. My elf skin care routine is just fine for me . and can y'all please stop trying to auto ship me products on my affirm account , i have declined transactions from June 27 - july 13 /2026 . With transactions trying to be made every two days . I personally called and cancelled my subscription in May 2026 .. is this what Jlo is about ?? The company won’t let a unhappy customer go in peace .i tried to remove my debit card off the website just now and i cant unless i replace it with another .. This is a very sketchy business ..That is basically hacking into my credit card info .even though I verbally unsubscribed on the phone and that was hell to get out of too ..and well Obviously if they keep trying to charge my card that phone call was for nothing because I’m still being charged like member without my consent!! .so be careful when you input your debit or credit card .. it now belongs to jlo beauty and her hacking crew . .. they don’t like to lose customers and will continue to charge you and send you whatever they feel like sending because at that point they could care less . because they have full control of your credit cards .. Worst experience ever !!
Response from JLO BeautyJul 27, 2026
We're sorry to hear about your experience and concerns regarding JLO Beauty subscription details, shipments, and billing, Katherine. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-704-7551. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.
Report
Kelly
Jul 27, 2026
I just want to order sometimes 1 or 2…
I just want to order sometimes 1 or 2 items
Response from JLO BeautyJul 27, 2026
Thank you for sharing your feedback, Kelly. As a JLO Beauty member, you enjoy more than just automatic deliveries. Your membership provides exclusive pricing, convenient home delivery so you never run out of your favorite products, and the flexibility to customize or postpone future shipments whenever you need. To manage your account, please visit jlobeauty.com and log in—if you haven’t created an account yet, you can easily register online. For any additional questions or support, our team is available daily at 1‑800‑704‑7551 from 7:00 AM to 10:00 PM EST, and we’re always happy to assist you directly.
Report
Vanessa B.
Jul 26, 2026
Fabulous
I choose only jlo beauty products over any other ...makes me feel confident in my bare skin everyday....when I never could I recommend u try it for yourself 💯 SATISFIED
Response from JLO BeautyJul 27, 2026
Thank you for sharing your glowing feedback and experience, Vanessa! We’re happy that JLO Beauty products plays such a meaningful role in your skincare routine. Thank you for choosing JLO Beauty.
Report