JEGS PerformanceReviews of jegs.com

Horrible company, needs to get with the times and update their return policy. They have the worst customer service I've ever dealt with. I hope everyone who reads this buys their parts elsewhere.. anywhere but jegs.. please don't support these crooks.

I ordered a couple of door skin uppers from my Jeep TJ. First, it started off with the fact that it took several days longer to receive them than what I was told. When I finally received them, I realized that I received the uppers for the same EXACT door! Who does that?! Really, the same door?! I had a function that I needed to attend and was excited about but I obviously had my old uppers on the Jeep. In addition, when I called in on Saturday, the guy that was obviously working from home, had no clue and couldn't help me with the return.

Horrible customer service. I ordered shocks for my truck and they have now sent me the wrong item twice. The first order they sent me 4 front shocks, I had called them to get the part numbers before ordering but they still charged me to return the items. The second order has the correct part number on the packing list but the shocks are not for my truck at all, after calling the manufacturer I found out Jegs sent me shocks for a car. I called today to return them and was told I would have to pay gain to return them. I have since called the manufacturer back and asked them to exchange to shocks for me. Jegs policy is to make their customers pay for Jeags mistakes. I have asked to speak to a supervisor and have been on hold for 20mins now, the customer service rep refused to give me their name so I can't even fill out Jegs' internal review system. Horrible company that scams their customers. Stay far away from them, this isn't the Jegs we grew up with.

There is a reason they have under 2 stars in their ratings.. I order old truck parts all the time and I decided to try JEGS. They gave me the wrong part and told me to pay 230.00 to ship back a 520.00 part. Their customer service was uninterested in the mistake and blamed it on me and did not care whether I returned back to them or not. Go to AMD or classic industries as I have never had a problem with them.

Originally purchased this unit a month ago. Charger came quickly and packaged fairly decent. Unfortunately upon testing, the timer and amp meter did not work, and it was only putting out 8 volts. I Contacted customer service and after an hour on the phone, I finally got them to agree to an exchange, and I was not going to pay for return shipping, because they sent me a defective charger. I promptly sent it back to them the following day. A week later, I had not heard anything about the replacement unit. I called them again, and the rep that I spoke to the 2nd time was very pleasant and informed me that he would escalate my exchange, beings it was received and was there almost a week already. He put the order in and it was received in 3 days. I'm very impressed. Excited to get my 2nd unit, I unpacked it and tested it immediately. Voltage output, check. 13+ volts. Timer functions, check. It actually ticked, and counted down. Amp meter.....ughhh. Not functioning properly. Needle barely moved. Checking with my Fluke, it was putting out slightly less amperage than the unit was claimed to produce. Not arguing, since 2 out of the 3 worked this time. It's not worth the hassle of sending it back a 2nd time. Next time, I will buy a name brand charger. Thanks jegs for instilling a crap load of confidence in your company and brand !!!!

Bought an adjustable height shop chair #8 1174. September 28 of last year 2022. This chair is covered by warranty however I have to ship it back at my cost. I can't believe I have to send this back at the cost of 20-$25 - $30 wish I would have read all of the reviews about jigs according to what I've read they kind of suck

My husband ordered a set of wheels on June 9, 2023 and they were sent promptly, however Fed Ex lost the shipment for a few days. He received 2 wheels a few days later and they seemed ok, however there was only a standard box around them, nothing to protect from damage. A few days later the other 2 wheels showed up in the same packaging, and these were completely trashed with the wheels almost through the cardboard. Fed ex dropped them off when we weren't home so they couldn't be refused. Jegs issued a call tag for the 4 wheels to be picked up, and that also happened promptly....3 months later we are still waiting for the full credit to be issued. First they tried to give him store credit and he had to throw a fit. After that they issued a credit for some odd amount, then another credit for the same odd dollar amount. Still waiting on almost $600 to be credited. When he calls, the wait time is over an hour, so we have taken to e mailing on a consistent basis. They keep saying they have issued "credit invoices", but his checking account still has not been credited the last (roughly) $600. Because he paid through his checking account and has been issued partial credit, I don't believe he has any recorse to dispute the original charge. Never again will we buy or recommend Jegs!

Dishonest and misleading, they will intentionally send out the wrong part then blame you, and want more money to correct the mistake while you pray they get it right the second time around