Duck J.
Customer service is BS
Customer service is BS . Been on hold for 2 hours 2 days in a row . I don’t see how they are still in business. I will never order anything from them crooks again
JEGS High Performance is the second largest mail order company of automotive equipment in the United States.
JEGS Performance (jegs.com) has 342 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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342 approved reviews, newest moderated first
Duck J.
Customer service is BS . Been on hold for 2 hours 2 days in a row . I don’t see how they are still in business. I will never order anything from them crooks again
Shawn A.
they're quick to take your money then when you want to cancel, they stop answering i believe they go by numbers i called from my work phone went right through i wont be shopping here again i should have read the reviews first lesson learned
Sublime D.
Called in and spoke to a "Tech" guy and ordered a dual disc clutch that would take 3 weeks to come in. After 2 months clutch was still not in so I called back and "Tech" did not see it coming in soon so he upsold me to a more expensive clutch. Since this is a project car it took me a few months to put in. When I went to install clutch it was the wrong clutch. They told me that I was outside the 60 day return policy and would not make it right. The low lifes at Jegs will never get another red cent from me.
Chris L.
Impossible to get ahold of customer service, extremely long ship times, does not notify you if stuff is out of stock
Nathan W.
If there was a negative star, I would use it. I ordered a part and it switched qt to two. Didn't need two and I tried calling and email to cancel the order before it got processed. No response and no one answered when I called. They shipped it and got both of them today and one of them is missing parts from the box. I was on hold for almost two hours without talking to single person. No way to leave a message or couldn't find a person to email to get this resolved. Thought a company such as jegs would do better. But I guess not. Will never in my life order even a toothpick from this company.
Michael M.
Bought radiator support cover from JEGS not only does it not cover the support but when asked to return for store credit I would pay 14 to ship back after paying 14 to get it. Part is 24 so I’d end up returning for $4 loss
Friedrich K.
Tried to order two items for nearly a 1000 dollars to no avail. Credit card was rejected, wanted payment with wire transfer, lol no. On my second try i tried with paypal, never failed before, but here for some reason it did. Bought the same items on ebay instead, successfully of course. Jegs loss. What a joke, avoid like the plague.
Drew S.
These people cant do anything correct . I will stay away from them as much as possable