JEGS PerformanceReviews of jegs.com

After 8 reminders in 18 days, they didn't reply when the delivery would be done while the order was still "in process". Had to open a complaint via MasterCard hoping that I'll get the money back.

Ordered race pads for a competition. 5 days later get an email saying they can’t get them. After 3 hours of phone bs I asked them is there pads that you can definitely get they say yes so I ordered them. A week later another email we can’t get your brake pads again. Another three hours on the phone to tell them cancel my order immediately and go …. your selves.

Ordered some shocks from their website for my Jeep Wrangler. The website apparently had the wrong shocks listed. After I discovered they were the wrong ones I contacted Jegs to get the right ones sent, they were conveniently more money and then I had to pay for return shipping to the tune of $13. After all the mess was done they only refunded $87 of my $251 order. I called them this morning after four months of waiting and was told they had refunded the whole amount to me via gift card in the mail. I refused that option and the csr nicely refunded the whole amount back to my card. I appreciate the total refund, but their customer service, while everyone was nice, doesn't have a clue how to run a parts company. While I give them credit for having really nice customer service people I won't be buying from them again.

Place an order they say they have it after you place the order and you get a receipt in email. Then you get info that it won't ship on time.. causing us to miss a race for the next week. When I could have ordered somewhere else and got it in time for racing.

I ordered 4 items before i read any online reviews. Jegs had all items in stock (yay!) but screwed up the shipping, not using one of the two labels on the tracking and sending 3 of the items in a different undeclared parcel. Jegs customer service did help from start to finish, but it took 5 weeks and me emailing Fedex directly to get the final item through customs. Whilst Jegs didn't let me down like some of the other horror stories, all the problems were caused by their warehouse so yeah, I'll probably order from someone else next time

Have done business with them in the past this company has went down hill fast you call in to order takes 2 minutes on hold call in for customer service after they screw up wait on hold 40 minutes worst customer service I have ever seen this company is a joke hold your money on a product that never arrives and then say when they get it back they will refund what bs won’t be doing anymore business with them

Jegs just plain sucks. Quote best customer service guarantied another joke. Customer service pretends to have bad connection and hangs up. ordered Ford fe valve covers backordered three month's can't even get status of order from jegs.

Most of what you order ends up shipping direct from manufacturers. They split your order into multiple invoices. Then everything gets super confusing. Their customer service couldn't find my order, cancelled the wrong items. Then when the wrong things came they refused to provide a return label. Seriously do not order from this company.