JEGS High Performance is the second largest mail order company of automotive equipment in the United States.
JEGS Performance (jegs.com) has 342 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Auto Parts & Wheels · Boardman, Ohio
Excellent
Auto Parts & Wheels · Eastlake, Ohio
Excellent
Auto Parts & Wheels · Westerville, Ohio
Excellent
Auto Parts & Wheels · Cleveland, Ohio
Great
342 approved reviews, newest moderated first
Bob O.
Stopped buying there years ago Bought door panels from them that came in a box that someone used as a practice dummy for wrestling. they want me to ship them back on my dime to send another set... this is the way they used to be some things never change never again
Kyle G.
Wait times to get a hold of someone is ridiculous. Also if you order and call right after because you changed your mind, by the time you finally reach someone and try cancelling it, apparently its already on the truck, "not" and you recieved notice that it was shipped the next day so they couldn't cancel and then charge $50 per rim to return. Freaking crooks!! I would just avoid this company. Sales aren't even that great either.
Chris
Nothing but Good Experiences: I see that there is a lot of negativity here, and I wanted to throw another voice in as I have had nothing but good experiences with JEGs, especially when ordering directly through them. I have gotten great parts and expertise on the phone with regular purchases. Technical questions were answered with good explanations without the attempted upsell. I told a guy I was doing a budget build, and he immediately directed me to good resources for a reasonable 375 hp build. Their prices are fair, they have been good at keeping me up to date, and they actually have a great catalog. I give 4 stars since sometimes their web search isn't the best but beyond that nothing but love for them
Mike R.
Absolutely horrible!!! I ordered brake lines 5/14, said both fronts and rears were in stock. They were not, waited a month, then got only half the order. Tried to call them to cancel, hold time was seemingly days, told I was number 76 in the queue. Then tried to cancel the order online and was told their return system is not available. No online chat available, so had to send a message to their customer service team, but it's not even an email address, just an online form. The funniest part is Amazon had these in stock for 30% less than the JEGS price.
Manuel
I have 5 days calling y 3 hours and nating no answer so mission imposible
john
Jegs is horrible, i purchased headers april 17th knowing they ship from vendor, i called the vendor they said they will ship by mid may. May 7th came i got an email said they shipped, here it is mid june, my exhaust builder took on other projects so now my truck wont be done this summer, i called the vendor again and they said dude we shipped them may 7th... where tf are they jegs???! Its a hot item one of your workers take it for themselves?? Been on hold for hour 20 mins now started off 45 in line now im 10. You guys suck so bad i am never ordering from you again
Christene L.
Worst customer service ever! Quick to take your money but when you have questions and need tracking for a no show item you will on hold for literally 3 hours!!! Will never order from them again. Now have no rims!
Douglas D.
The delivery time for the order has been pushed out another month on top of a two-month delay. there appears to be no way to cancel the order online. Calling customer service gets you into a cue that goes on for literally hours. I will never again consider Jegs. Private equity has ruined this company. The e-mail address info gets returned as not a valid e-mail address.