JEGS PerformanceReviews of jegs.com

HORRIBLE CUSTOMER SERVICE THEY PUT YOU ON HOLD FOR 3 HOURS!!! THIS IS THE WORST COMPANY THERE IS DO NOT BUY FROM JEGGS I PUT ON HOLD 5 TIMES AND NOW IM 64 CALLER IN LINE WHAT A JOKE

I would rate them worst if i could .. bought a motorcycle lift on sale ... said free shipping when i went to check out it didnt show shipping charges when they processed my credit card payment for 200 dollars in shipping ... that was Friday of last week , it took me 3 days to get in touch with them and I had to call sales becuase they answer ( over 3 hours hold time) ... told me I could cancel but they would charge me 300 dollars in shipping to return it and I have never recieved it.

I was sent an open box item with missing parts. You can tell it was a return that someone had attempted to install and then sent back. It was missing major mounting components and several nuts and bolts. I received the order on a Saturday and had to wait until Monday to contact customer service. After waiting on hold for 4 DAMN HOURS, I was finally able to speak with customer service. They wanted to charge me to return the product!! INSANE!! This place is a sham, avoid at all costs. Pay the extra $20 bucks and buy somewhere else, it's worth it, trust me.

If you need to order something they have plenty of staff members ready to answer the phone. Need to speak with customer service after you order? GOOD LUCK!!! you'll be on hold for 2-4 hours every time you call. I'm not exaggerating. Never ordering from Jegs again. Too many options to put up with being the 98th caller in the que. Get real, Jegs

Buyer Beware!!! Do not do business with Jegs. Where to begin...I purchased 2 tires at the end of April totaling over $700. I get an email that they were delivered. I go to grab them and they aren't here. I look around the neighborhood and nothing. My first thought was to call Jegs directly. Well that was a mistake. I called 10 times and was on hold for over 3 hours and still did not have my problem resolved. Decided to reach out to my credit card company and file a dispute since there is no way of getting a hold of anyone. We filed the dispute and this is when Jegs finally responded. They stated they had proof of delivery...their proof a picture. On items over $700 there was no signature required or anything. Since Jegs said they were delivered my credit card company reversed the dispute and I am stuck paying for something that I do not have. I filed a claim with the BBB and since Jegs once again said they had "proof" the BBB closed the case. The last message received from Jegs stated "if you believe there to have been theft call your police department and file a claim with your homeowner's insurance". What a joke!!!! They do not care because they got their money. I will NEVER do business with this company ever again.

Ordered a transmission from them they told me it was next day delivery I get my receipt via email and the transmission is back ordered by nearly a month I tried calling them I was on hold for over two hours and then somehow my call magically got disconnected so I call them again I’m on hold for over an hour then I get a prerecorded message saying that customer service department is closed so here I am again currently waiting on hold coming up on two hours and I’m still the 5th person in queue were I’ve supposedly been for over an hour. Worst company I’ve ever gone through they not only lie to you but they have the absolute worst customer service ever.

The worst company possible. Try calling customer service.. I was 43rd in line yet again. They sold me the wring parts 2x and cost me over 1k in shop labor!!!!!

Jegs sells parts they don't have in stock. They take your money then tell you it's back ordered. Seems they do this to everyone. Try calling customer service.....number 135 in a queue. No way in hell are they that busy. After 1:20 minutes on an internet chat I finally get a rep named Jonathan. Extremely unprofessional. Eventually he just disconnected me because he didn't like my questions about my product. Spare yourself the headache. What a crap company.