JEGS PerformanceReviews of jegs.com

These guys are a bunch of thriving lieing crooks when you place an order for a motor and all the accessories to go with it worth about $ 9,000 and your told everything is in stock should be to you in about 2 weeks awesome right wrong then you start getting email after email telling you all sorts of parts are now back ordered accessories sure not a big deal but then you get the big one that says the motor they said was in stock in the warehouse across the road is now back ordered buy 3 and a half months so you call them to see what’s going on and they tell you that’s right sorry but you checked with 5 people there and they all said it’s in stock s you cancel your order and they rob you of $700 for what all they did was lie to you conclusion call a Canadian company takes less time to get cost less and they don’t lie to you

I ordered street slicks from Jegs, they sent thye wrong ones, Jacob Hartsock, the customer service person, I was dealing with lied to me told me I would get the right slicks in 3 to 5 business days and I did not, I aked for refund so I could buy what I needed, they finally sent the tires( just one) but, again they are the wrong tires and they in not so many words basiclly refused me my money back on their screw up. I have had it with Jegs, im filing a complaint with the BBB, against Jegs, when the Cofflin family owned Jegs, you could get what you ordered in timely manor. They defrauded me out of $568.00 plus, thats not going happen, they forced me to buy, these tires, and thats not what I bought, its the bate aand switch.They need to be put out of business. im going to try and do that if possible. If everyone will complain to the BBB about them doing this enough they will stop them, period.

I was hired by jegs for the customer service department and found out there are only 6 people taking calls, reps are required to sell 30% for return labels on all customer returns or they get "coached" on how to take customer's money for shipping wrong parts back. After about 7 days total of training on an outdated system that's so old it still uses F key commands I was put on live calls and expected not to bother the supervisor with any questions. After 5 weeks I was fired because I asked too many questions to verify I was doing correct procedures because reps get wrote up if they don't follow procedures to the letter. So the hold times will never get any better because they fire people who ask supervisors to actually do something instead of eating and bullying new employees. That and the customer service supervisor forged my signature just to get me to leave.

Takes hours to get anyone to answer is #1 and they said they sent my order that paid for only to find out that is was on backorder. On line showed that I had received it. So I canceled it and still have not seen the money back in my account. On hold with them now and the time waiting is now 59min. Will not get my business back. I have now been on the wait for 2hrs and 12 min now the 13th in line. You'll be better off to call your credit card company to get the money back and it will be faster. I don't recommend ever buying here.

Extremely poor customer service! Ordered a couple of sway bars for my RV. One of them the box was damaged. It was missing parts. Attempted to contact customer service about that issue. Was call number 112 in line for a representative spend an hour and a half waiting and then join to chat to care my request. Said they would get the parts sent to me from the manufacturer. This did not happen! Called the manufacturer, Hellwig, direct and had the missing parts in 4 days. They answered the call on the first ring and were very apologetic for the shipping issue. Parts are now installed and work great! Huge difference! Buy them from another supplier!!

my customer bought a tilt steering column ---it came with a broken part in the turn sig. canceller -he called to return it but they made him pay for a new part.Very disappointed here,we thought Jeg's was a good dealer and were Soo Wrong.

Ordered a shifter from jeggs, e-mail said it would be here in 3 days, a week later get an e-mail that said the shifter is on back order. Sitting here now, on the phone for almost 2 hour's and at number 43, Wow what a disaster, never again.

Shows as having the parts 'available' but they arent in stock and you dont find that out until youve ordered and paid. I waited over 2 months for my order to be dispatched.