JEGS PerformanceReviews of jegs.com

Buyer Beware! Lots of options to by aftermarket products so pick another company. I ordered a soft top kit for my Jeep, the product description on the website said 1975 and older. My Jeep is a 1991. The order arrived (late) and the product manual said for 1995 and older. I called several times and waited for over 40 minutes and finally gave up. I disputed the charge on my bank card. I offered to return the item but Jegs wont cover return shipping cost. As the error was on Jegs, I am not willing to pay for the return. I attempted to purchase the correct top with a customer service agent. The top was available but they would not honor the original discount code as the offer expired. Again, not my fault. I have tried calling, using chat, and using the only customer service form. You simply can not get a person to help you. Website part numbers cant be trusted, and customer service cant be reached. Use a credible vendor, not this clown outfit.

Horrible experience. Customer support is only by toll free phone, which means waiting on the phone for over half an hour while being informed you still have 100 customers waiting to be assisted before you. It is the only company in the world that doesn´t have a live chat or an email address to speed things up for their not-so valuable customers. Ordered a small part advertised as ¨"in stock" three weks ago. Next day received an email from Jegs informing me that the order shipped and an USPS tracking number. As said, three weeks later the status of the order in the USPS tracking page reads "pre-shipped", which means that Jeg´s has not yet delivered the package to USPS for shipping. The imposibility of reaching the vendor that has already have your money in his pocket for three weeks and hasn´t send anything yet is quite frustrating, specially when he is trying to fool his customer sending fake shipping confimation emails. To make things worst imagine you are 5000mls away from them! Haven´t bought from Jeg´s for over ten years, and everything went fine back then, but now the story is absolutely different. Will continue to spend my money in Summittracing, as so far their service can not be beaten.

Long read, but worth your time. I have been a long time Summit Racing customer. I had a need for some new tires. I went to Summit but for some reason decided to check Jegs too. Jegs offered a $50 discount, so I figured the same product, basically the same prices but a $50 coupon, what could go wrong? Well, my tires showed up. 2 M/T 235/60R15 and what was supposed to be 2 M/T 275/60R15. But one of those was not like the other. They shipped one M&H 390/40R17, not even close. Now I get it, mistakes happen. Summit has even made some in the past, but here is where Jegs and Summit differ, customer service! I called Jegs because there is no clear way to process this kind of mistake online. I am number 60 in the queue!! One hour and 15 minutes waiting for an agent, and what makes it worse I called in on another phone while waiting and went to the option to place a new order, they picked right up, tells you where their priorities are. So I am on the phone for 10 minutes with this rep, nice enough person, doing her job. Told her I needed a return label from FedEx to pickup their mistake and my tire that I actually ordered shipped. She then puts me on hold for another 10 minutes and comes back. They cannot ship my tire, the tire I ordered and paid for but they did not ship properly. They need the tire they mistakenly sent me, process the RMA once received then they would ship my tire. We would be talking easily a week. At this point no way am I giving them even more money to cover their mistake to ship now. Again, I get it, mistakes happen, but when you do not own up to it and fix it that is on you. And that is what separates the good companies from the bad. I mean lets face it, Summit and Jegs sell the same stuff at basically the same prices, it is customer service and separates the good from the bad, and Jegs is the bad. Not saying Summit has never made a mistake with me, they have, but they also made it right and not made me run through hoops. Oh, and how did I resolve? I told Jegs to RMA the tire so I would get a refund and ordered the one tire from Summit. Oh, and they told me I had to take even more of my time and my gas to drive 15 miles to the FedEx drop off location to return their mistake. And the topping on the cake, when they finally refunded me they refunded for the cheaper smaller M/T and not the missing bigger M/T. So I had to call back in (this time number 90 in the queue) to get the rest of my money. Never again Jegs, never again. Should have kept the $600 M&H and sold it, the M/T was only $280, but unlike Jegs I do things right.

Ordered tail lights and lenses got the tail lights,not the lenses.cannot get them on the phone.no way.tryed for week different times of the day.this is sick! If I ever get the lenses it will be a miracle. Used to be great.now,stay far away.

ordered part in the morning and customer canceled. tried to call and cancel. nobody answered.no e-mail. get more help. now going to go through hassle to send it back. won't make this mistake again.

I am unable to get though I find out about the order I have made

If I could give negative stars I would. I bought a cowl hood for $568 dollars and when I got it it had a dent in it. Finally got ahold of them after being on hold for two and a half hours they tell me they won't exchange or return it. Like how in the hell can a business get away with selling junk for top dollar and just say sorry about your luck. Do better Jegs!!!!!

Ordered replacement BRExhaust for my daughters car over 45 Days ago.....No product....no word from JEGS....no refund. American owned.....better luck in China!!! Slappers