JEGS PerformanceReviews of jegs.com

Unfortunately, Jegs is no longer a good supplier in the auto industry. I ordered a gasket kit and waited a week for the shipping window to expire. When it did, I contacted customer support and waited in queue for three and a half hours. When my turn was up, I was informed that the kit was discontinued, and I should have gotten a notification that I never did. The representative was polite and apologetic, and the call was cordial. But if this is the state of matters, why not implement a call back option? That long of a wait only to be told my order, unbeknownst to me, had ben canceled is just the worst experience imaginable. I award no stars and advise to seek other vendors willing to step up.

garbage ! used to be good but lately I don't know .... I'm thinkingvabout going back 2 "summit racing" ....ordered a jegs mig welder, arrived damaged & currently been on hold for over 20minutes ! their "chat bot" customer service says hours are m-f 9am to 10pm however I have tried 3 seperate times and its now almost noon w/ no response ! I ordered an "aje" member w/ A-arms and that too was dented & beat up ! think they need 2 review their carriers because it's not working !

It should not take any business over 1.5 hours to answer the phone. Each time I have to call customer service, this is the case. As of now I have been on hold for 1 hour and 32 minutes. This is absolutely ridiculous and this will be the last part I ever order from this company. The wrong part was sent to me and it has been 2 1/2 days without an update on the correct part being sent to me.

Called to order parts, the guy that answered argued about what engine I had.. 1967 oldsmobile 425... he argued that he knows it's a small block chevy because "what dumb ass would use a big block in anything" yes, his words. Then refused to sell the oldsmobile parts... nothing but Summit or speedway from now on

Ordered some protectant and after several days get a email saying it’s back ordered for a month. You didn’t know it wasn’t in stock when your selling it? Come on. For such a big company this is garbage.

Jegs hands-down, the worst company I have ever dealt with. I returned a product that I never received. Paid $144.28 for this product on June 6 of 2024. By June 20 I have not received a credit on my card. After waiting a hour to talk to their customer service I asked the operator why I haven’t received a refund. She told me that the product was lost in transit. Then she said to me, I will refund your money. I said great, and waited for the refund on June 24. I received my refund, but it was only for $129.29. so this is something that their Internet cannot help me with so I have to call customer service again. First time I called I was 60 in line to talk to a customer service agent. I called again and waited for two hours and one minute. I spoke briefly to the customer service agent told her what the problem was and then she hung up on me. My suggestion to you is to go through Summit racing. Never had a problem with them, you call Customer Service and you get an agent right away. It really makes you wonder about a company when they have so many people calling constantly to their customer service. Jegs hands-down is the worst aftermarket performance company I have ever had to deal with. Don’t use them, even when you get the product, it looks like it’s been through a gorilla orgy. I will never use this company again. I can’t stress that enough.!!

I ordered some H-Beam connecting rods from them. After receiving my order I had to find out that the box, which showed H-Beam rods actually had I-Beam rods in them. I called JEGS. After being over two hours in line, I finally got to speak to someone. I explained him the situation and after sending him some pictures of the wrong parts, he agreed of sending me a return shipping label. He asked me if I want a refund or a new order of the H-Beam rods. I specifically asked him if they will doublecheck before they send me the new order. He said yes we will. Today I received the "new" order. I unpacked it and had to find out they send me the same wrong box. The box with the wrong rods was send out to me again. Now I'm again for probably two hours in line to get these returned. For sure for a refund. I will order somewhere else.

Worst company to deal with ordered a remote a week ago and they said I would receive it yesterday and they didn’t even ship it until yesterday so if you are in a hurry for your part you better go somewhere else so I am on the phone with them now and the recording says in #72 in line