questblue
Another issue on the same $500.00 order
Another issue on the same order! After my first review of my interaction with Jegs, and being on hold for 45 minutes several days later I did finally get my $500.00 Louver for my Mustang, excited I set out the day to install it, and opened the box, good quality product, exactly what I wanted, issue? Zero hardware, zip, zilch, nothing. So I hit the phone to try to get hardware sent so I can install the louver, I was 99 in the line of callers, two hours and 15 minutes later I was able to speak to a very pleasant Representative whom I felt very bad for, for having to deal with irate customers angry about issues, so I was the opposite, and actually thanked her for her tenacity to stay with, and weed thru mountains of complaints, and angry customers. The rep was very nice and polite, and promised to have hardware sent to me, four days later, and 15 days after my original order, I still cannot mount my window louver to my car because the company doesn't care enough to service their customers, and hire enough help so reps like the nice lady I spoke of, don't have to put up with angry customers. Customer care is the heart of any business, without customers, all you are is a has-been. I am a 40 year Mechanic, and I will never buy here again, my hardware should have been shipped next day air emergency red!