JaybirdReviews of jaybird.com

I got a pair of Tarah Pro headphones for Christmas, and initially loved them, but after 1.5 months, one ear stopped working. I contacted customer service and they tried to help reset it, but this still didn't work. They said I would be eligbile for a replacement - and said they had run out of the Tarah Pro ones so I would get Vista. Although this is a kind offer, I wanted the wired ones for a reason - and so having ones without the attached wire is just not what I want! To add to this, as my brother bought them for me in a different country (he lives in the Netherlands, I live in the UK), they claimed that they couldn't send to my UK address, but instead only to him. This meant it took around 5 weeks for the replacements to get to me and an additional £35 in shipping and customs, which is a ridiculous. They are meant to have a 2 year warranty, and instead I have had to pay additional fees and wait just to get a replacement (and a replacement model i don't actually want!) I asked to lodge a complaint about this, and they said a feedback form would be sent - I have checked all my junk folders and there isn't one anywhere. I've been really let down by this service - to have to pay £35 and wait 5 weeks for replacements, despite them having warranty, is just not good enough.

I recently bought the Jaybird X4's. I fundamentally think they are badly designed .. they consistently fall out if you are in the middle of a run which is inredible frustrating. The microphone also stopped working about 2 months after buying. I also lost a bud and its impossible to order online at a reasonable price. I would avoid buying these, there are plenty of better alternatives.

Superb customer service and a solid product. Got my problem resolved in three emails.

My Tarah Pro earbuds gave out past the one year warranty period, and since I was only one month out from the expiry they offered to replace my earbuds regardless. Very prompt and friendly service - I’m impressed!

Awful customer service. My x4 headphones stopped working after 4 usages. Tried the ‘Community’ all links to which seem to lead nowhere. Couldn’t find a customer support number so emailed the support team asking for a phone call. Emailed back and forth a number of times just to be told I emailed customer support so they won’t phone me or give me the customer service number. Ended up asking the person who bought them for me as a Christmas gift to get a refund through amazon... I don’t think they care that they provide faulty goods.

Jeg har fået mine Jabird Vista hvilket er helt perfekte. De duer til alt for mig. Om det er skole, arbejde, eller når jeg dyrker sport. De er super behaglige over længere perioder hvilket jeg aldrig har prøvet før. Jeg bruger dem ver dag og er meget tilfreds

Horrible customer service! I bought a set of earbuds late one evening. After I received my "thank you for your purchase email" I realized it was shipping from the US, and I live in Canada. Trying to immediately cancel the order (duty can be expensive!), I tried the "contact us" link in the email. It takes you to a 404-not found page, so in my own research, I found buried on the jaybird site where they said that duty isn't included in the price. There's no option to cancel online, and no-one was around to take my call, so I logged a case with the chatbot within minutes of purchase. Someone would "call me back". The next day, still no word, so I called. They're only open during normal business hours. I left a voicemail and I logged another case with their chatbot online. Following day, still no word, so I DM'd their Twitter, which usually helps - nothing. Then, I receive a shipment confirmation and they charged my card. Now it's Thanksgiving weekend, and they only work regular business hours so I'm out $200 for something I don't want. The following week, I finally get through to someone and am told that online orders can't be cancelled unless you call them within minutes of the order. Big request given that their website takes orders 24/7, but customer service isn't staffed 24/7. As well, the customer service team was given an extended holiday for Thanksgiving so even if I'd ordered during business hours, it wouldn't have helped. However, their fulfillment team wasn't given extended holidays so my shipment was sent while customer service was utterly unavailable. My only recourse was to refuse shipment and have it returned to sender. Jaybird would then wait for the earbuds to come back to them and refund me. Usually, they "refund" within 5 business days, but it could take up to three weeks. I'm closing on the three week mark, and still nothing. They've not even acknowledged receipt. I've also left reviews on Jaybird's site. They've not shown up. UPDATE - Finally received notice of my refund. Super interesting that 99% of the reviews on the Jaybird site are 5 star. Mine still hasn't shown up from mid-December. I wonder why? Abysmal.

There is no such thing as a warranty or customer service with the jay bird company. I had 3 pairs of the x3 the first pair worked well and survived 2 years of hard use, so I bought a 2nd pair and ended up getting a 3rd pair as gift around that same time. The 2nd pair last about 3 months before the speaker separated from the housing. When I contacted customer service, they said they needed a serial number and picture of the defected product for the warranty, so I emailed the picture along with what I thought to be the number on the box. I then received an email stating that was not the correct serial #, so I called C/S back and gave them every number on the box and earphone band. When that did not work C/S told me to use the app which I did not have. Since the 2nd pair did not work at the time, I could not pair them to get the supposed serial number. Finally, I quit and started using the 3rd pair hoping they would last as long as the first ones did. They did not. (6 months) When right earphone gave out, so back to customer service and the same crap of needing a number that was impossible to find and the same crap as the first time. Could not understand Customer service agent due to accent and had to repeat myself several times all while looking for what seemed to be a fictious serial number. For ear buds that cost around $140 at the time one would expect better support and replacement warranty especially for the price. I have had better service/replacement policy and product construction from a 30 pair. Sad I will never recommend jaybirds to anyone that wants a quality product for their money and does not like feel as though there a conman trying to scam the company for something, they paid good money for. Awful Experience.