JaybirdReviews of jaybird.com

Headphones only last a few years and they expect to keep your cusom offering 25% off a new paid, which will inevitable break in 2-3 years. I ahve had 2 spearate items from them and both ended up the same way. Zero accountability, zero empathy, zero attempt to resolve issues. Avoid like the plague.

Vorsicht vor Jaybirds, auch wenn Logitech das Mutterunternehmen ist würde ich Jaybirds als nicht vertraunswürdig einstufen. - Garantieansprüche werden ignoriert. - Die deutsche Rufnummer auf der Support-Seite ist falsch und nicht vergeben - Wenn man versucht den support anzuschreiben gibt es nur automatische Antworten und nach 14 Tagen wird das Ticket geschlossen - Hier hilft nur verklagen oder besser noch: Gar nicht erst kaufen Ich würde aufgrund der Erfahrung die ich gemacht habe jedem dazu Raten eine andere Marke zu wählen. Dazu kommt das mein Produkt direkt am Anfang defekt war: Das heißt 120 € verbrannt. Denn auch wenn die Garantie (innerhalb der ersten 10 Tage) voll erhalten war, bekommt man hier keinen Kontakt zum support.

Bought a pair of vista 2 headphones,I’ve always loved jaybird.The fabric covering came off so I contacted jaybird support.Each time I was asked to reply to an email (support@jaybirdsport)and every time the email bounced back.Three separate tickets,one example being 9639651have been raised and still I’m waiting for any kind of resolution.awful customer service.I’ve been a user for a number of years and this experience has made me think about moving to a pair of jabra headphones permanently.

£160 for a pair of headphones that do not charge reliably? That is not on. After buying their Vista True headphones that boasted 16 hour of charge in the bunf, it turns out they rarely charge. Sometimes they will state they are fully charged but once you pair them with your phone they only have 10%. You would think paying such an exorbitant amount for something like a pair of headphone they would do what they are supposed to. They were over the one year warranty when it got unbearable so of course there is zero interest from the customer service team to rectify this.

Got a pair of x4s that have started playing up ( red light stays on when turned off and battery drains) having done a search this is a known and common fault. Jaybird customer service simply do not want to know, instead trying to sell me a new pair of headphones. These headphones are expensive and marketed as high quality, the fact is they are utter junk

Fantastic customer service. 3 emails, proof of purchase and upgraded Vista 2s. Couldn’t have been easier - excellent customer service.

0/5 Both products FAILED. I bought Tarah regular and Tarah Pro earbuds on 2021 Autumn on different shops. You have the worst track record in history: they both failed; in one hour, Tarah Pro disconnected FOUR times.

Jaybird make some excellent products, but that's only for as long as they work and for that matter, if they're even available in your region. Some of the best Jaybird products are being withheld from certain regions and warranty support isn't covered for those products if your device fails while in that region. Their support teams are equally as useless as their marketing decisions are bizarre. They appear to seldom actually read and understand the customer complaints and even if they do, they find a way to absolve themselves of all responsibility. They aren't compassionate or understanding and effectively bully you into doing it their way. Jaybird can be summed up as a greedy and arrogant business that appears to rely on previous success in order to maintain business. They are a business where their products look great on paper, but all of the after-sale experiences are shocking. Support, returns, repairs, and longevity of product use are all abysmal. Avoid at all costs