JaybirdReviews of jaybird.com

Har et par af deres sports høretelefoner. Aldrig været noget med dem (selv her på 3 året) og da jeg tog fat i jaybird i forhold til flere af de udskiftelige dele. Gav de en super god service. Kan kun anbefale dem.

This has been an absolute nightmare of an experience I had with Jaybird support, and their support has started to feel like a big scam. Jaybird support person have purposely pushed me around, handed me from point of purchase back to them, and back again. I've started having issue with the battery on my Tarah Pros, as soon as I got them, thinking that this is me using the Tarah Pros a bit too enthusiastically, I give it a week, a week in, and I'm still getting 7 hours or less. I contact Jaybird, CS named Adarsh, he apologises that I'm having such a bad experience, then ask me for proof of purchase. I provide them with it. Jaybird CS Adarsh then tells me that the purchase invoice had the wrong serial number on it. So they cannot provide me on warrenty on a product that had been registered before, and ask me to contact my point of purchase. Okay what? Two reasons I'm confused, one, you don't and can't register for warrenty on Jaybird, and two, this was the invoice provided to me. I contact my point of purchase, they tell me that they made an error on the invoice and they'll contact Support directly, and wait to hear from Jaybird. I then get silent treatment from support until an automated message tell me that they'll close the ticket if they don't hear from me. So I email back asking what's going on. Jaybird CS Adarsh tells me that he suddenly need more proof that my Jaybirds aren't working properly, now in the form of a video, he asks for a video to as prove that my jaybird last for 7 hours and not 14 hours. He also asks me if I had contacted my point of purchase. He knows I had, and he knows that my point of purchase had contacted him too, he has been talking to them, and my point of purchase has been forwarding me the emails. So I tell him off, and ask him why he's jerking me around. He apologises and admits that my point of purchase had in fact contacted him a while ago and has cleared up the invoice matter and the invoice is in fact mine, but now they are doing an internal investigation to - 'see if I'm eligible for a warrenty claim' - on a product that is, by the time of this email, about 1 month old. Again, silence until I contact them again, and this time he tells me that I should contact my point of purchase for the warrenty claim, basically telling me they won't honour the claim, with no explanation whatsoever, he just decided that they won't honour the warrenty, on a new Tarah Pro that's giving problem from the box out, and now is a month old. Here is the hilarious part, my point of purchase contacts him for the warrenty claim, and he tells them that he won't be able to help me, or them, if I don't open a new support ticket. Jaybird CS Adarsh, has essentially told me he can't help me, and to contact point of purchase, and when my point of purchase contacts Jaybirds for the warrenty claim, he tells them that he can't help if I don't open a new support ticket. Do you see the loop he created to toss us around? So, I open a new support ticket, as Adarsh had suggested. Adarsh then emails me to say that there's is a duplicate support ticket, and he will close the new one. WHAT THE? The tone that I got from this support guy was of arrogance and complete indifference stemming from a sense of being untouchable. I feel like he absolutely knows what he is doing, he had made up his mind that he wasnt going to honour the warrenty, and did everything, including lie to both ends, made up excuses and purposely pushed me around to tire me out and not honour the claim. I am infuriated, disgusted and tired of dealing with this level of incompetence. What are my options going forward? Is this the quality of service I will continue getting when it comes to Jaybird?

I am quite surprised to read the reviews here. My personal experience was excellent. I bought a pair of Jaybirds and lost one while using them. I was asked for proof of purchase, serial number and photos - all of which I provided and then a new pair of Jaybirds were sent out to me. Customer support were responsive, supportive and active. I am really grateful for the experience; it was a first and expensive purchase so it was great to receive this service.

Really really really useless support. Have to keep explaining myself again and again. No intelligence applied and standard **** rolled out every time. And there is no number to call What a waste of time. Appalling service. Don’t bother.

I have a pair of X4's, they have been working fine and are in great condition. They have randomly decided to stop charging. Jaybird advised because they are outside of the 1 year warranty process (by 4 months) & no repair option and theres nothing they can do. For a $100 USD pair of headphones, thats not good enough. I would expect them to last for years. I will not be buying another Jaybird product such as the Vistas (that are even more expensive) with such a short warranty period and unhelpful support.

Wollte mein neuen Jaybird Vista 2 reklamieren und zurückschicken weil beim tragen einer brille ständig verbindungs probleme und heufige verbindungs trennungen auftretten. Das ist nervig und ist so sicher nicht gedacht!!!! Ich habe mich über die Rücksendebedinungen informiert und eine " 30-day return policy" auf der jaybirdsports webseite und von googel gefunden,! Nun gibt mir die support abteilung, nachdem der rücksende code für fedex auch nicht funktionierte, die aussage das die 14 -tägige rückgabe frist überschritten sei. So kann man reklamierende (bisher zufriedene) kunden auch abservieren! Es ist eine unverschähmtheit online eine 30-day return policy anzugeben und sich dann auf die selbe seite in deutsch zuberufen aud der eine 14 tägige rückgebe möglichkeit aufgeführt wird. ohne das eine eindeutige diverenzierung gemacht wird.

The battery life is extremely BAD! The problem was - the battery didn't last for more than two hours - gradually it decreased to 1 hour and now its completely DEAD. I used it for less than 2 years.

Dont buy Jaybird Vista if you have Garmin Fenix 6x Pro solar. The Music stops all the time.