isinwheel-USAReviews of isinwheel.com

The customer support was great.

We had an issue with our H7Pro due to an accident. We needed another front fork. Isinwheels was very easy to contact and after a few email exchanges, understood our needs. They then investigated ways to find a replacement fork and within three days had one for us. It was shipped very quickly and installed that day. I am very satisfied with their customer service and technical support.

Bike had a minor issue they corrected it promptly, customer service was great

I ordered two e-scooters for my kids during the holidays. When I received the delivery notification, I realized they weren’t at my house. I immediately contacted the delivery service, and they basically told me to check around or go file a police report… I spent time going door-to-door in my neighborhood, but no luck. Meanwhile, since I had no gifts for my kids, I ended up buying two other scooters from Best Buy. The next day, the original package was finally found at a neighbor’s house… several hundred meters away. I contacted Isinwheel to return the scooters. After insisting, they agreed and even offered discounts to keep them, which I refused. I returned the items, got refunded — but they refused to reimburse the return shipping costs. That is completely unacceptable, since the mistake was clearly on their delivery side. In the end, I lost $300 because of their error. I strongly advise against Isinwheel. Their logistics are unreliable. If anything goes wrong, it will cost you money.

Where to start? The company sells a GT2 which is listed as a scooter that can ride off road. Obviously not mountainous or extreme terrain but general gravely type off road experiences. My son took his scooter on a simple dirt road. He hit a bump, nothing to serious and the LCD screen holder broke. It turns out Isinwheel does not sell this replacement part. Additionally, there are no known LCD screen replacements on the open market due to the design. Their solution to this was to recommend I go to a local bike shop and have them glue the item back together or find a secondary unit to attach to the LCD screen. Buyer beware. They will not help you fix something within the 1 year warranty for the Scooter.

For every issue I had, the customer service team was amazing! They did everything they could to resolve my problem, in a timely manner!!

I bought a rear wheel motor for my E bike from them because that’s the type of E bike I have by accident. I ordered a U5 Pro when I needed it just a U5 when I received my rear wheel motor I opened it and saw it was the wrong one so I got in contact with customer service of the isinwheel company explain to them what happened and they said according to their refund policy unless it’s defective, they cannot take it back and offered me the correct one to buy same price so I offered can I return this one and exchange it for that one I didn’t want my money back. I just wanted the correct one. I was even offering to pay for shipping because of the mistake I made and they still refused and offered me $20 of the $160 I spent. I give this company a negative star because of the customer service treatment you get I probably will get rid of my E bike and get a new one with better customer service hopefully

Affiliate Not Paid for Months – Serious Trust Issue I have been working as an affiliate for Isinwheel and have generated over $47,000 in sales for their company. However, my affiliate commission (over $3,900) has not been paid for 5–6 months, despite multiple follow-ups via email, dashboard, and Facebook support. Each time, I was told the issue would be “forwarded” or “processed soon,” but nothing has been resolved. As an affiliate, I invested my own money, time, and effort to bring them customers. They earned real revenue, but I have not received what I rightfully earned. This is very disappointing and raises serious concerns about trust and professionalism. I am still hoping Isinwheel will resolve this issue and honor their commitment. But until then, I cannot recommend working with them as an affiliate partner. 📧 Affiliate Email: forourdreamlife@gmailcom