isinwheel-USAReviews of isinwheel.com

We purchased 2 Isinwheel Nova Pro's in January 2026. Scooter stops working Error code E14 shows up. I emailed Isinwheel about it and they emailed me back and said that the 1 year warranty is no good for that error code, that it expired with the 6 month warranty. They said additionally that they do not have the part in stock and are not sure when it will be back in stock. Wow!! What?

If you happen to purchase a hyper X isinwheel you should take very good care of it and make sure that nothing happens to the tires. They will no longer make these tires so if a tire breaks becomes missing or anything happens to it your hyper X is worthless you paid all that money for a hyper X that you can’t use because the company will no longer honor their products and sell parts so you can fix it. It is only two years old and parts are no longer available. It is the most worthless company I’ve ever dealt with in my entire 54 years. Do not buy anything from this company or you will be ripped off.

We purchased two e bikes back in NOVEMBERRR. It is now first of August, one of the bikes hasn’t been able to work this entire time and I’m still waiting on another part that was supposed to be shipped months ago. Will NEVER buy from this company again.

Title: Avoid at all costs – Disgusting customer fraud and misleading advertising "I am writing this to warn other potential customers about the business practices of iSinWheel. My experience was not just a case of poor customer service; it was a clear case of deceptive trade practices. I purchased an S10 Max based on the company's official specifications, which explicitly advertised a 54.6V 15.6Ah battery system. However, upon arrival, the physical manufacturer label on the scooter clearly stated the battery was only 48V 15Ah. This is not a 'presentation' error—it is a clear case of selling a lower-tier product while advertising it as a premium one. When I brought this to their attention, I was met with gaslighting. They claimed the discrepancy did not affect performance, despite the obvious mathematical deficit in total Watt-hours. Even worse, on June 18, 2026, the company explicitly confirmed in writing that they had 'updated the website' to correct this misleading information. One month later, I verified that the website remains entirely unchanged and continues to display the same false specifications to trick other customers. Furthermore, the product was unfit for purpose. Despite being marketed as an IPX5 outdoor 'SUV' scooter, the unit suffered total failure after exposure to standard UK rain. The design allowed water to flood the interior, compromising the battery and electronic controller, and turning the unit into a dangerous fire hazard. When I demanded a resolution, I was offered only partial refunds and asked to return a chemically unstable, water-damaged lithium battery—a request that violates UK courier and safety regulations. I have reported this company to the relevant authorities for customer fraud and misleading advertising. They do not care about product quality or customer safety—they only care about making the sale and then trying to bury the truth when you complain. Do not trust the technical specifications on their website. Do not trust their 'customer service' team. Save yourself the stress, the potential safety risk, and the money. Shop elsewhere."

SCAM SCAM SCAM. CHEAP JUNK, NO REPLACEMENT PARTS!!!!!

I would give 0 stars if I could. I purchased three iSinwheel electric dirt bikes for my children as Christmas gifts. Within months, we experienced multiple serious mechanical issues across the bikes. One bike initially had a stuck accelerator, which caused my daughter to crash. Although that issue was eventually resolved, the same bike now only travels about 3 mph despite being fully charged and set to the highest speed. Another bike has developed a sticking accelerator, creating another serious safety concern. For months, I have gone back and forth with customer service, sending countless emails, videos, and photos while completing every troubleshooting step they requested. Despite my cooperation, I am still left with defective products and no meaningful resolution. My children have spent weeks without being able to ride the dirt bikes we purchased for them, and after spending over $1,000, that is completely unacceptable. A company should stand behind its products, especially when they involve children’s safety. Instead, I’ve spent months trying to get these issues resolved with little progress. Based on my experience, I cannot recommend iSinwheel. I expected durable, reliable products and responsive customer service. Unfortunately, I received neither.

This bike better be perfect I swear to Christ after waiting this long I will personally drive it back up to ya and demand a refund. I have waited more than 2 weeks for this bike to show up and your "promised 2-5 business days" is a load of you know what. Lies. Absolute shame you take my money theb don't deliver. I'd be happy to talk to you all about it but YOU DON'T PICK UP THE PHONE.

I have purchased 2 scooters from this company. The scooter quality overall is very good. Any type of post sale service is horrible. My daughters scooter needs a new throttle. I have been trying to get a replacement part since APRIL - it's now mid-June. Difficult to get on the phone. Email replies are very few and far between. All that I know is that my daughter still cannot ride her scooter and I do not seem to be making any progress.