isinwheel-USAReviews of isinwheel.com

This is one of the Best Companies I have worked done business with. I purchased an ISINWHEEL H7 Pro Electric Scooter from this company. The Scooter arrived via FEDEX and upon opening the package there were several problems. The Headlight was smashed, there was supposed to be a Tire Pump and Extra Inner Tube in the package. Upon contacting ISINWHEEL, they went above and beyond the call to make everything right! I am very happy with Maria, who made everything right and is replacing the Damaged and Missing Parts. There are very companies these days that would have been so accomodating to make things right! Thank You Maria and ISINWHEEL! Jeffrey Torsrud

We purchased this model for our daughter. It came damaged by a drop from the carrier. We had to purchase a tap and die set as the customer service was NOT helpful in the least. Once it was 3/4 together, we noticed the back wheel fender (which came already assembled to the frame) was deeply dimpled by the metal piece made to attach to the fender. The problem is it was impacting the tire as well. There are marks on this bike that lead us to believe it was a “previously returned item”. We bought this bike due to the good customer service reviews. We are deeply disappointed in this company. The kickstand piece that got damaged had to be tapped out in order to place the kickstand. Damage all around. Even sent pics and a video into customer service. No help. No offer to make things right. No advice on how to fix their product.

Don’t buy because of whenever you buy it the pedal folds and whenever you’re riding and you pedal it folds on you and I injured my Achilles because of winterized writing the pit folded now I’m just sitting down in bed hurt I don’t think it’s worth it

I recently purchased the Isinwheel S9 Pro, and I'm disappointed. It advertises 19mph, 19 mile range, but that would only be in D mode and at 9 MPH....and I still doubt it would go 19 miles. In sport mode (19 MPH) it won't go 8 miles distance. And a single hill drains battery in minutes. Additionally, gliding down hill the scooter will randomly stop itself and if you're not paying attention, you will fly over the handle bars. Very disappointed....I knew the price was too good to be true.

I ordered an S10 Plus from Isinwheel directly from their website. The scooter was delivered in about 9 days. After unboxing, I noticed the rear tire was flat. I attempted to inflate with a bike pump and then a compressor (using a valve extender) and it would not inflate. Probably a large hole in the tube or a separated stem. I then noticed that it appears the scooter had been ridden previously. While there wasn't a lot of wear, it was evident that it had been ridden as the tires were dirty and the base had footprints. Isinwheel advertises a toll-free number as well as an email. I attempted to reach them via phone and the message was basically, "we don't answer the phone because we are short-staffed". There is no way to leave a message. They go on to ask that you send an email to their designated email. I have sent emails over the past three days and have yet to get a reply. This is unacceptable given that they don't take direct phone calls. I now have a "used" scooter with a flat tire and am waiting for them to respond. I was optimistic about their products, but this optimism was ruined given their poor quality control and lack of customer service.

I ordred from Isinwheel's website and urgently needed to change my order immediately after. However, I was unable to reach anyone by phone despite calling and leaving messages on the day of the order. I also emailed them daily, but the only response I received was that it was too late to cancel. Their website offered no way to modify the order myself. After weeks of going back and forth with this company and FedEx, I was able to get a full refund. This unresponsive customer service wasted valuable time and caused unnecessary stress.

First of all, I have owned an Isinwheel S9 scooter (which they no longer sell) for about five months. I really love it. It's fun to ride, folds and fits on the back floor of my car, is stable, and goes as fast as I want it to go (about 15 MPH on flat ground). The only real problem is that it is so lacking in power that it slows to about 6 MPH going up hills (and I weigh 160, not a big guy by any standards). My issue with this company as that they knew this was an underpowered scooter (shown by them dropping this model and making the S9 Pro with its increased wattage their lowest-priced model the week after I bought mine). I even tried to cancel the order because I was worried about that, but they gave me $20 off if I would keep my order--and, more importantly to them, help them get rid of their stock of underpowered scooters. So after five months, I'm mostly happy with the scooter, unhappy with the company and their customer service, and would probably look elsewhere if I were in the market for another scooter. Perfect example of shortsighted thinking instead of building a brand; they got their money from me, but when anybody asks about it when they see me out, I actively turn them away from Isinwheel.

I have the ebike tired to reach out yo them but no help the bike is cool when it rides problem is after about 30 to 45 minutes I lost of power I have seen different error codes from e06 to e07 to e10