isinwheel-USAReviews of isinwheel.com

am writing this review to warn other buyers because iSinwheel sold me a defective, dangerous scooter and has refused to properly resolve the issue. • Severe Safety Hazards: The scooter arrived late with fabricated location excuses. Upon assembly, I discovered exposed electrical wiring and a defective seat. • Hidden Mechanical Defects: The scooter shook terribly from the start. Their support team completely ignored my inquiries about missing front-wheel spacers, but I later learned from a local repair shop and another scooter company that the shaking was due to missing spacers—which are not even mentioned in the manual. • Avoidant and Unprofessional Support: iSinwheel communicated through personal emails (violating Amazon's policies) and slow-walked the return/exchange process until the 60-day dispute window expired. • Aggravated Damage & High Repair Costs: Their customer service instructed me to keep riding the scooter without the spacers, which caused further damage to the front wheel and brakes. The Current Situation: Because of their negligence and bad advice, the scooter is now unsafe to ride and too expensive to repair. The $400 partial refund they offered does not even cover the cost of the damages. I was sold an unsafe, defective machine and they have refused to honor their warranty and exchange policies. I demand a full refund or a brand-new, functioning scooter to make this right.

After four months our son still can not ride his bike. This is clearly a third party shipping the bike and isinwheel has no association. Never felt so defeated in my life.

I both an S10 MAX scooter less than 2 years ago and the weld from the battery casing to the platform the scooter come on done creating structural issue to the frame the scooter. I contact costumer service and this was they response: Dear Customer, Thank you for your detailed update, and we’re sorry to hear about the situation with your scooter frame and battery casing. We understand how concerning this must be, especially given that the unit is still relatively new and local repair shops are unable to safely proceed with the work. Based on what you’ve described, and the fact that multiple professionals have declined the repair due to structural safety risks, this type of damage is considered non-repairable under standard service conditions. Safety is always our top priority, particularly when it involves the frame and battery housing. At this stage, a local repair is unfortunately not a viable or safe solution. Because of this, the most appropriate option would be to consider buying a new unit. To support you, we can offer a discount to use when you purchase a new device, so you can continue riding without safety concerns or further issues. If you would like to proceed, please let us know and we will provide you with the available replacement models and discount options. We truly appreciate your understanding, and we’re here to help you find the best possible resolution moving forward. -------------------------------------------------------------- BE AWERE before you buy FRAMES ARE WEAK AND WELDS THEY DONT HOLD AND ISINWHEEL CAN CARE ANY LESS< THEY TELL YOU TO BUY A NEW ONE.

I purchased a $700 scooter from isinwheel as a Christmas gift for my husband. Living in Michigan, we weren’t able to use it until the snow cleared—only to find that it doesn’t work. It powers on, but won’t move. Since then, we’ve had countless phone calls and emails with their tech support. Despite all of that, no real solution has been provided. I’ve asked for a replacement, a refund, or even help locating a technician—none of which they’ve been willing to offer. Their response is simply that it’s outside the 30-day window… which is completely unrealistic for a winter purchase in Michigan. To make matters worse, no repair shop within 100 miles will even touch it because they don’t carry the brand. Isinwheel has sent us parts with no instructions, which we attempted to install, but the scooter still doesn’t work. I’ve provided photos showing zero tire wear—it’s never left our driveway—and they can clearly see there’s been minimal use. Despite that, their only solution has been to offer a “discount” on buying another scooter. At this point, we’re left with a $700 paperweight sitting in our garage. I’m now considering disputing the charge with my bank and exploring legal options. Buyer beware—this has been a frustrating and disappointing experience from start to finish.

We purchased this model for our daughter. It came damaged by a drop from the carrier. We had to purchase a tap and die set as the customer service was NOT helpful in the least. Once it was 3/4 together, we noticed the back wheel fender (which came already assembled to the frame) was deeply dimpled by the metal piece made to attach to the fender. The problem is it was impacting the tire as well. There are marks on this bike that lead us to believe it was a “previously returned item”. We bought this bike due to the good customer service reviews. We are deeply disappointed in this company. The kickstand piece that got damaged had to be tapped out in order to place the kickstand. Damage all around. Even sent pics and a video into customer service. No help. No offer to make things right. No advice on how to fix their product.

I decided to look for a place to write a review about isinwheel to describe how terrible their customer service is. They have no humanity what so ever. Will do anything to get you to keep the board besides returning. Kept telling me to open up the package even knowing that would cost more out of pocket to return if it’s an open box. The delivery alone took almost 2 weeks(says 2-3business days) and it went through 15 trucks and a full circle of travel around my country to get to my house. Very terrible service. Will never recommend. Emailing(the only way you can secure a return label) will generally take 24-48hrs per reply. good luck!

I recently purchased a bicycle from an online store iSinwheel. I want to leave a positive review of my experience. I am satisfied with the quality of the bicycle. It is really very convenient to use. I am a woman and I use it to get to work. Therefore, I recommend everyone to buy this bicycle. I should also mention the excellent customer service. My order arrived very quickly and without delay.

Ordering, shipping, packaging, assembly instructions were all first rate.This e-bike is my first and I was a little nervous about ordering one on line but I must say it was a very positive experience. Everything was just as advertised and I am more than happy. I would recommend isinwheel as I have already given the info to a close friend.