isinwheel-USAReviews of isinwheel.com

UPDATED: 7/27/26 - FINAL UPDATE: After posting my review here, I was contacted by a very nice lady, "Lilly". We spoke on the phone several times and I explained the situation, the support I had received thus far and ultimately, the reason I chose to try "Isinwheel". I was really looking forward to the connectivity provided by the App and Bluetooth. These functions came at a premium compared to the other models I was exploring. Unfortunately, the e-scooter I received did not support these functions despite the website stating it did when I placed my order. Lilly listened to my situation, the support that was initially provided, and seemed sincere in her understanding and empathy. After our discussion, Lilly went to her leadership, and came back to the table with a refund offer that brought the cost of the Isinwheel e-scooter in line with the other e-scooters that did not have this connectivity. So, I was at least happy that I didn't feel like I spent extra money for functions that weren't present. I really appreciate Lilly's understanding and willingness to try and make things right. THANK YOU Lilly! I've upgraded from 1 to 3 stars because of the final results and what Lilly was able to make happen. They asked me to remove my review, but I couldn't in good conscience do that. While they ended up making things right after I posted this review, I spent countless hours engaged with their support as detailed in my review below and it was very frustrating...I shouldn't have had to post a review here to get a positive experience. The Isinwheel e-scooter, even without the connectivity features, is a really cool e-scooter. But when I placed my order on their website, it was for the advertised e-scooter, which I did not get. ********************** ORIGINAL REVIEW: Horrible customer service, if you can even call it that. I purchased a brand new H7 Pro off of their website almost 2 months ago. I was excited to receive this new model with all the upgrades including bluetooth, cruise control, LED aura lights, new NFC locking system, upgraded control buttons, etc. etc. I received a "frankenstein" bike. It had a bunch of old very dated hardware installed on the H7 Pro frame. It was missing ALL of these upgrades, basically a completely different bike than what was listed. The bluetooth module does not work and will not connect. I've tried ALL troubleshooting steps listed on the web. I contacted Isinwheel support... WOW, worst support ever. First, took them over 2 weeks to respond. I finally filled out an online support form on their website and got a response a few days later.. I was shocked. Then the pictures and videos started... it was like they couldn't figure out what hardware I had on my bike, they NEVER provided any actual troubleshooting steps. Just asked for pictures of this, or that, and a video of it not pairing with my phone... after 2 weeks of this back and forth, it was like I started over... they started asking me to take pictures of the same things I've already taken pictures of... I sent them the 30+ pictures I had already taken and all of the email exchanges... they came back with more requests for pictures and videos... after another week of this, they asked me to video the device not pairing again... they had not provided me any troubleshooting steps or fixes to change the fact that it wasn't working... as of today, it is still not working, I have a frankenstein bike and will NEVER do business with these crooks again. I've already filed a complaint with my credit card company as well. 7/20/26 EDIT: I believe this review may have caused them to call me... they offered me a $100 refund or parts to replace/fix my issue. Asked me to email them to get this going. I did just that, explained the phone call and offer that was made and "approved by management". I'd prefer to get the scooter working as advertised, vs. getting $100 back... Their follow-up email was to ask AGAIN for me to provide a video capturing the failed pairing that I had already captured and provided twice... no acknowledgement of the phone call or anything. No additional "have you tried this or that". In the entire time I've been trying to get support, they haven't once provided me with troubleshooting steps that applies to my scooter... every troubleshooting step I've tried has been what I've found online. I'm a technical engineer, so I'm not new to troubleshooting these types of things... 7/20/26 EDIT: I just received the below directly from Isinwheel: "After reviewing the information, we'd like to let you know that this version of the H7 Pro does not support the mobile app, so it cannot be connected or controlled through an application." I ordered this e-scooter directly off their website that clearly advertises the application, Bluetooth connection, etc.

I’ve been a customer of isinwheel for a while now and have actually owned two boards. The product itself is great and I really enjoyed using it. However, the customer service experience has been frustrating. When my second board was damaged, I reached out for support and ended up going back and forth between representatives without getting clear answers. Even after calling, it felt like there was a disconnect between the customer service agents and whoever makes the final decisions. The emails I received were confusing and didn’t offer real solutions. I understand that some damage may not be covered under warranty, but the communication could be much clearer, more consistent, and more supportive. I really like the product, but the customer service needs improvement.

I got sent a defective scooter. After troubleshooting myself I finally got it up and going. Thats with the insurance I bought. The product is great, the customer service is absolutely 1 star the worst...

Isinwheel deleted my review on their website so here you go. For that, I knock off another star. Buying and unpacking: Shows that it come with 3 "free gifts"- a soft case, lock, 2 year warranty. Only received the case. The packing was terrible. Both scooters were spilling out of their packages and very little security within. The grip board paper was peeling up on both decks. We've already replaced those with paper grips that have much stronger adhesive. Lastly, one had paint dings and touch up paint applied. Hmmm? Not a great first impression. Performance: These are our first escooters, but have experience with Limes, so little to compare to. Ride isn't as smooth as Lime, but tires seem sturdier (knobby tires). Also jerk upon acceleration, but settles into cruise mode. Throttle is quite sensitive. Turning could be smoother. Also, within 20 miles we have both experienced issues- error codes and lack of acceleration when appropriate. They seem to have self-corrected with reboots. Electrical stuff: The instrument panel to power on and toggle modes should really be illuminated. Still can't figure out what the "M" is for. Not intuitive. I will need to check out the owner's manual. Time will tell if the electrical components hold up and if isinwheel provides customer service when issues arise. Recommendation: I know I aired the grievances, but I would still recommend this scooter... so far. For the price of one top-of-the-line brand with similar features, you get two isinwheel GT2 scooters. I figure they're not going to last very long anyway, and it's a decent entry make/model. Overall, I am satisfied with our purchase... so far.

Works fine, I just wish that it would go fast enough to work on Grass because that is what we bought it for. You have to take the battery off every time you want to charge it and it’s too hard for kids to do so it’s annoying. We got two bikes. Some parts are already falling off and we’re going to have to take one into the bike shop to get fixed and we’ve only had them for 2 weeks. So if I were you I would just spend a little more money and buy something more quality.

I really wanted to leave 5 ⭐. Scooter 3x pro does every bit of 28 mph . I'm all in at 6ft 200 pounds. Rides awesome. They built a glorious machine. And F*$ked up end game by not putting shocks as they did every other they made. Why ? Why craft such a thing? Then do that to it. It's doomed to fail long term the shock will destroy the hole rig. I received it 8 days after purchase. One day was on FedEx. Customer service responded with in hours when I asked about it. They were efficient and polite.

Didn’t like snippy staff saying we already told me something that I didn’t know they had responded and lack of good shocks for suspension,models with seat attachments and scooters with more power and speed.But they are helpful in fixing the problems that do happen even though it cost me $40 in shipping so I will say let’s do better.But not bad

Geld wurde bekommen……Alles gut ,aber Ersatzteile usw wäre wohl nicht so gut gelaufen..,,,, Siehe Bewertungrn Ich habe nach dem Kauf eines Scooters …den Kauf nach 30 Minuten rechtmäßig storniert .Der Verkäufer handelt in Eu Raum . Ohne Antwort , stornierte ich noch weitere 4mal ohne Erfolg ( auf Hompage) nach 4 Tagen kündigte der Verkäufer die Lieferung an und hatte es angeblich nicht gesehen …..Quatsch wollte nur verkaufen …,, absolut frech und will mich nötigen zum Kauf . ich habe bei DHL online Annahme verweigert, bestätigt von DHL und Verkäufer hat Versand wieder erneut angewiesen . Hoffe das kein Nachbar den Scooter annimmt…. Ich werde es nicht tun ….. kauft lieber in Deutschland 🇩🇪 werde den Bericht Updaten Ich habe es online in Eurem Shop bestellt