isinwheel-USAReviews of isinwheel.com

Good customer service thank you for all your help. Anna was very helpful

This has not been my first time purchasing an electric scooter or bike, but it is the first time I’ve experienced issues from the very beginning. Within just a couple of weeks, the tire exploded. I was later told it may have been due to excessive air pressure or poor tire quality, as the tire had already started cracking on the sides. I want to clarify that I did not add any air myself — the air came as provided from the factory. In addition to that, several screws became loose or unusable, and I was unable to fix the issues on my own since I am not a mechanic or bike expert. I had to take the bike to a repair shop, where I was repeatedly told that multiple parts needed to be replaced. I ended up purchasing several replacement parts, including a major component on the handlebar, which would not stay in place. Due to the number of issues within the first two weeks, I contacted customer service to request either a return or proper support. Unfortunately, I was told that they could not provide replacement parts because the bike was already in my possession, and they also refused to accept a return. I felt I was given many excuses and very little actual help. Overall, this has been the worst experience I’ve had with an electric bike purchase.

The product fell apart in under 60 days of use. The send replacement parts for one problem and not the other. they leave the customer with a non working scooter and try to act like they helped in some way when really just trying to not allow the user a replacement or refund.

I’m really happy with my isinwheel electric bike. What impresses me most is their outstanding customer service—they are polite, patient, and always ready to help. They took good care of every detail and made the whole process smooth and worry‑free. Definitely a reliable brand!

I purchased an Isinwheel ebike last year but faced serious hardware issues faulty brakes, motor mount screws twisting and damaging wiring. As a truck driver on the road, it took me a couple of days to gather all the right info and email them just two days after the warranty expired, though the issues began earlier. Instead of any understanding, they enforced rigid policies, refused calls, and only responded after multiple emails. I expected better care others should know this experience On top of that, the customer service was rude and dismissive, which made the whole experience even more frustrating. I want others to be fully aware of how this was handled

so I bought this gt4 dual from their official website and even paid for shipping as well $80 on top of scooter price they promised 3-5 days delivery for eastern zones so I waited and it's not yet shipped so I contacted the support team they mentioned we got a fraud report that there is mismatch of the transaction of your billing address for your credit card can you share the purchase screenshot of your bank statement they Mentioned, so I shared all the required documents they asked and waited 3 more days and they asked again for the screenshot of the same transaction and I'm super frustrated and shared the screenshots via email and it's been 10days till now they haven't shipped yesterday they sent me a email mentioning sorry for the delay as promised 2-5 days shipping but we haven't shipped due to the stock of that particular model so they mentioned the stock will come by next week and for complimentary they said will give lock for the escooter. what the hell who will wait 15-20 days for e scooter to arrive as promised they must ship the item by 3-5days atleast 7days and I even paid for shipping charges as well. Never buying anything from this brand again

Had a broken fender and customer service was able to cover under warranty and send replacement quickly. They provided information on how to replace and answered all my questions. Great experience for having a broken part. Would buy product again.

We love our bikes! They are awesome!